Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
The Pennsylvania Convention Center (PCC) is a premier convention and event facility located in the heart of Philadelphia. It serves as a leading venue for large-scale meetings, conventions, exhibitions, and consumer shows, offering state-of-the-art amenities and professional services to ensure successful event execution. The PCC is operated by ASM Global, a worldwide leader in venue management, known for delivering exceptional customer experiences and operational excellence. The Center hosts a diverse array of events that contribute to the region's economy and provide an ideal setting for business, networking, and entertainment.
At the Pennsylvania Convention Center, the Senior Event Manager... Show More
At the Pennsylvania Convention Center, the Senior Event Manager... Show More
Job Requirements
- Bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years of experience in the hospitality industry and/or customer service
- minimum 3 years of event planning, meeting planning, or production experience
- ability to work extended and irregular hours including nights, weekends and holidays
- ability to work independently with minimal supervision
- excellent communication and organizational skills
- strong computer skills including proficiency in Microsoft Word, Excel, and PowerPoint
- ability to use event booking and scheduling software
- physical ability to stand and walk up to 8-10 hours daily
- ability to handle multiple tasks efficiently
- strong problem-solving and decision-making abilities
- excellent negotiation skills
- professional demeanor and attitude
Job Qualifications
- Bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years of experience in the hospitality industry and/or customer service
- minimum 3 years of event planning, meeting planning, or production experience
- Certified Meeting Planner (CMP) preferred
- exceptional interpersonal, organizational, communication and presentation skills
- excellent negotiation skills
- excellent business judgment with timely decision-making ability
- excellent planning, organizing, and prioritizing skills with efficient time management
- ability to work independently with minimal supervision
- ability to multi-task effectively and efficiently
- self-motivated individual
- ability to use Ungerboeck Event Management software (EBMS) after training
- strong problem-solving skills with analytical abilities
- energetic, forward-thinking, creative with high ethical standards
- willingness to work extended hours including evenings, weekends, and holidays
- professional image and attitude
- strong computer skills including Microsoft Word, Excel, and PowerPoint
Job Duties
- Assist with supervision of event managers and event coordinators
- meet with customers to plan and organize assigned meetings and events
- coordinate activities with various service contractors for assigned meetings and events
- assign events to event management team in the absence of Director of Event Management
- provide exceptional customer service, hospitality, and prompt attention to customer needs
- provide timely and accurate information necessary to produce the event
- manage multiple events and phases of event production
- act as key contact with customers for communication and logistical requirements from planning through execution
- implement facility rules, regulations, policies and procedures
- anticipate problems and appropriate solutions
- review and approve all event requirements prior to distribution
- guide customers in preparation of events by interpreting contract provisions, policies, and procedures
- inform customers of deadline schedules including floor plan submissions and insurance requirements
- communicate detailed requirements clearly and timely to operational departments
- assist in scheduling operational setups
- monitor and supervise facility setups as required
- assist in training event services staff
- serve as primary or secondary liaison between customers and facility departments
- monitor in-house events maintaining close contact with customers and facility staff
- attend planning, organization and other event and facility meetings
- support department's secondary event manager program
- be accessible 24 hours for emergencies including holidays
- collaborate with PHLCVB, contractors and internal partners
- manage event-related decisions based on PCC/ASM Global policies
- maintain awareness and knowledge of surroundings to prevent accidents
- ensure availability of contracted equipment
- serve as manager on duty as required
- work extended and irregular hours including nights, weekends and holidays
- promote and fulfill ASM Global goals and brand promise
- participate in safety programs
- assist with various projects and special assignments
- cover shifts and event floor manager responsibilities as needed
- perform other duties as required by Director of Event Management and Business Analysis
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Restaurants and hotels use OysterLink to hire.
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