Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career development opportunities
Employee wellness programs
Retirement Plan
Job Description
The Westin Cape Coral Resort at Marina Village, located in Cape Coral, Florida, is a premier destination known for its commitment to wellness and exceptional guest experiences. As part of Marriott International, the resort embodies the brand's mission to empower guests to regain control and enhance their well-being during their travels. The Westin is dedicated to being a wellness brand leader in hospitality, inspiring associates and guests alike to embrace active, healthy, and balanced lifestyles. At this vibrant resort, the culture is built on valuing unique backgrounds, fostering diversity, and supporting a collaborative environment where every team member can thrive.... Show More
Job Requirements
- Minimum of one to two years event management experience strongly preferred
- High school diploma or GED required or two-year degree in relevant field
- Experience in hospitality/event management environment
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to work full time onsite at The Westin Cape Coral Resort
- Willingness to support team and guest needs during events
- Ability to handle stressful situations with professionalism
- Proficient in coordinating event logistics and client relations
Job Qualifications
- High school diploma or GED
- Two years experience in event management or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration
- Strong communication and interpersonal skills
- Ability to manage complex event details and logistics
- Excellent organizational and budget management skills
- Ability to work collaboratively with sales teams and property departments
- Customer service orientation
- Problem-solving skills
- Ability to forecast revenue and manage profitability
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Lead pre-event and post-event meetings for assigned groups
- Manage customer budgets to maximize revenue and meet customer needs
- Oversee customer experiences from file turnover through post-event phase
- Conduct pre- and post-event meetings to review and communicate group needs and feedback
- Manage group room blocks and meeting space for assigned groups
- Adhere to all standards, policies, and procedures
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist with sales process when necessary
- Act as liaison between field salesperson and customer during event process
- Manage revenue and profitability associated with events
- Forecast group sleeping rooms and event revenue (catering and audiovisual)
- Review billing and payments with clients
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Follow up with customers post-event
- Greet customers during event phase and hand-off to Event Operations team
- Set positive example for guest relations
- Review comment cards and guest satisfaction results with associates
- Coordinate and communicate verbally and in writing with customers regarding event details
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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