Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
wellness programs
Job Description
The Pennsylvania Convention Center is a premier venue located in Philadelphia, Pennsylvania, known for hosting a diverse range of large-scale events including conventions, exhibitions, consumer shows, and meetings. It is managed by ASM Global, a leading company in venue management, which emphasizes exceptional customer service, operational excellence, and memorable experiences for all clients and attendees. The Convention Center caters to a high volume of events annually, contributing significantly to the local economy and offering world-class facilities to meet intricate event needs. As such, the organization fosters a collaborative working environment and supports professional growth among its employees, focusing on hospitality,... Show More
Job Requirements
- bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years experience in the hospitality industry and/or customer service
- minimum 3 years event planning, meeting planning, or production experience
- ability to work extended, irregular hours including nights, weekends and holidays
- physical ability to walk and/or stand up to 8-10 hours daily
- ability to maneuver around convention center
- ability to communicate effectively both verbally and in writing
- ability to use event booking and scheduling software after training
- must be energetic, forward-thinking and possess high ethical standards
- strong computer skills
- ability to work independently with minimal supervision
- willingness to provide exceptional customer service
- must portray a professional image and attitude
Job Qualifications
- bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years experience in the hospitality industry and/or customer service
- minimum 3 years event planning, meeting planning, or production experience
- preferred certified meeting planner (CMP)
- exceptional interpersonal, organizational, communication and presentation skills
- excellent negotiation skills
- excellent business judgment and willingness to make timely decisions
- excellent planning, organizing, and prioritizing work activities
- ability to work independently with minimal supervision
- ability to multi-task effectively and efficiently
- self-motivated
- ability to learn and work within Ungerboeck Event Management software
- ability to identify and resolve problems in a timely manner
- energetic, forward-thinking, creative individual with high ethical standards
- ability and willingness to work extended hours including evenings, weekends, and holidays
- professional image and attitude
- strong computer skills
Job Duties
- assist with supervision of event managers and event coordinators
- meet with customer to plan and organize assigned meetings and/or events
- coordinate activities with various service contractors for assigned meetings and/or events
- in absence of director of event management assign events to event management team
- provide exceptional customer service, hospitality, and prompt attention to customer needs
- provide timely and accurate information necessary to produce the event
- manage multiple events and phases of event production
- act as key contact with the customer for communication and logistical requirements from planning process through event execution
- implement facility rules, regulations, policies and procedures
- anticipate problems and appropriate solutions
- review and approve all event requirements prior to distribution at weekly staff meetings
- guide customer in preparation of events by interpreting and explaining contract provisions, policies, and procedures
- inform customer on status of deadline schedules including floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
- provide clear, concise, and timely communication of detailed requirements to operational departments and assist in scheduling operational set-ups
- monitor and supervise facility set-up as required
- assist in training event services staff
- serve as primary or secondary liaison between customers and facility departments
- monitor in-house events maintaining close contact with customers and facility staff to ensure successful events
- attend appropriate planning, organization and other event and facility meetings in support of facility operations
- support the department's secondary event manager program
- be accessible through email, phone, or cell phone 24 hours per day including holidays in event of emergency impacting assigned events
- collaborate with the Pennsylvania Convention Visitors Bureau, contractors, and internal partners
- manage event related decisions based on PCC/ASM Global policies and procedures
- maintain awareness and knowledge of surroundings to prevent accidents on exhibit hall floor
- ensure availability of PCC/ASM Global equipment contracted for customer use
- serve as manager on duty as required
- work extended and irregular hours including nights, weekends, and holidays as needed
- promote and fulfill ASM Global goals and brand promise
- participate in safety programs to achieve safety goals
- assist department and organization with various projects and special assignments as needed
- assist event team with covering primary, secondary shifts and event floor manager responsibilities including interaction with exhibitors and administrative duties related to events
- perform other duties as assigned by Director of Event Management and Business Analysis
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: