Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $71,700.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
wellness programs
Job Description
The Pennsylvania Convention Center (PCC) is a premier event venue located in Philadelphia, Pennsylvania, renowned for its modern facilities and commitment to delivering exceptional experiences for a wide variety of events. As a leading convention center in the region, the PCC plays a pivotal role in hosting large-scale conventions, exhibitions, meetings, consumer shows, and other special events. With a focus on customer service excellence and operational efficiency, the center collaborates with event planners, contractors, and the Philadelphia Convention Visitors Bureau (PHLCVB) to ensure all events meet high standards and run smoothly. The PCC operates under ASM Global, a world leader... Show More
Job Requirements
- Bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years of experience in the hospitality industry and/or customer service
- minimum 3 years of event planning, meeting planning, or production experience
- availability to work extended/irregular hours including nights, weekends, and holidays
- ability to work independently with minimal supervision
- ability to multi-task effectively
- self-motivated
- willingness to be accessible 24 hours per day in case of emergencies
- physical ability to walk and stand for up to 8-10 hours daily
- strong computer skills including Microsoft Office and event management software
- excellent communication and organizational skills
Job Qualifications
- Bachelor's degree in hospitality, business, facility management or related field
- minimum 3 years of experience in the hospitality industry and/or customer service
- minimum 3 years of event planning, meeting planning, or production experience
- CMP (Certified Meeting Planner) preferred
- exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills
- excellent negotiation skills
- excellent business judgment with timely decision-making ability
- strong planning, organizing, and prioritizing skills
- ability to work independently with minimal supervision
- ability to multi-task effectively and efficiently
- self-motivated
- proficiency with Ungerboeck Event Management software (EBMS) after training
- strong problem-solving skills
- energetic, forward-thinking, creative individual with high ethical standards
- willingness to work extended hours including evenings, weekends, and holidays
- professional image and attitude
- strong computer skills including Microsoft Word, Excel, and PowerPoint.
Job Duties
- Assist with supervision of Event Managers and Event Coordinators
- meet with customers to plan and organize assigned meetings and events
- coordinate activities with various service contractors for assigned meetings and events
- assign events to event management team in absence of Director of Event Management
- provide exceptional customer service and prompt attention to customer needs
- provide timely and accurate information necessary to produce events
- manage multiple events and phases of event production
- act as key contact for customer communication and logistics through event planning and execution
- implement facility rules, regulations, policies, and procedures
- anticipate problems and provide appropriate solutions
- review and approve all event requirements before distribution
- guide customers in contract provisions, policies, and procedures
- inform customers on deadline schedules and event details
- communicate detailed requirements to operational departments
- assist in scheduling operational setups
- monitor and supervise facility setup
- assist in training event services staff
- serve as primary or secondary liaison between customers and facility departments
- monitor in-house events maintaining close contact with customers and staff
- attend various planning, organization, and event meetings
- support the department’s secondary event manager program
- be accessible 24 hours a day for emergencies
- collaborate with PHLCVB, contractors, and internal partners
- manage event-related decisions based on PCC/ASM Global policies
- maintain awareness to prevent accidents on the exhibit floor
- ensure availability of contracted equipment
- serve as manager on duty as required
- work extended/irregular hours including nights, weekends, and holidays
- promote and fulfill ASM Global goals and brand promise
- participate in safety programs
- assist with special projects and events
- cover shifts and manage administrative duties related to events
- perform other duties as assigned by the Director of Event Management and Business Analysis.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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