Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $75,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
The Pennsylvania Convention Center (PCC) is a premier event venue located in the heart of Philadelphia, known for hosting large-scale conventions, exhibitions, meetings, and consumer shows. Operated in association with ASM Global, a world leader in venue and event management, the Pennsylvania Convention Center offers cutting-edge facilities and top-tier services designed to accommodate a broad array of events efficiently and professionally. The convention center is widely recognized for its commitment to excellence, hospitality, and customer satisfaction, making it a preferred destination for planners and attendees alike. With a strong focus on collaboration, professionalism, and innovation, PCC continues to be a... Show More
Job Requirements
- Bachelor's degree in hospitality, business, facility management or related field
- Minimum 3 years experience in hospitality industry and/or customer service
- Minimum 3 years experience in event planning, meeting planning, or production
- Ability to work independently with minimal supervision
- Ability to multi-task effectively and efficiently
- Ability and willingness to work extended hours and varying work schedules including evenings, weekends and holidays
- Strong computer skills including proficiency in Microsoft Word, Excel, and PowerPoint
- Physical ability to walk and/or stand up to 8-10 hours daily
- Must portray an appropriate professional image and attitude
Job Qualifications
- Bachelor's degree in hospitality, business, facility management or related field
- Minimum 3 years hospitality and/or customer service experience
- Minimum 3 years event planning, meeting planning, or production experience
- Certified Meeting Planner (CMP) preferred
- Exceptional interpersonal, organizational, communication, and presentation skills
- Excellent negotiation skills
- Excellent business judgment and ability to make timely decisions
- Strong planning, organizing, and prioritizing skills
- Self-motivated with ability to work independently
- Ability to learn and use Ungerboeck Event Management software (EBMS) after training
- Problem-solving skills with accuracy and skill
- Energetic, forward-thinking, and ethical professional
- Strong computer literacy
- Ability and willingness to work extended hours and irregular schedules as required
Job Duties
- Assist with supervision of Event Managers and Event Coordinators
- Meet with customers to plan and organize assigned meetings and/or events
- Coordinate activities with various service contractors for assigned meetings and/or events
- Assign events to event management team in absence of Director of Event Management
- Provide exceptional customer service, hospitality, and prompt attention to customer needs
- Provide timely and accurate information necessary to produce the event
- Manage multiple events and phases of event production
- Act as key contact with the customer from planning to event execution
- Implement facility rules, regulations, policies, and procedures
- Anticipate problems and propose appropriate solutions
- Review and approve all event requirements prior to distribution
- Guide customers in event preparation by interpreting contract provisions and policies
- Inform customers of status of deadline schedules including floor plans and insurance requirements
- Communicate detailed requirements promptly and clearly to operational departments
- Assist in scheduling operational setups
- Monitor and supervise facility setup as required
- Assist in training event services staff
- Serve as primary or secondary liaison between customers and facility departments
- Monitor in-house events maintaining close contact with customers and staff
- Attend planning, organization, and event meetings in support of facility operations
- Support the secondary event manager program
- Be accessible 24 hours a day for emergency situations impacting assigned events
- Collaborate with contractors, Pennsylvania Convention Visitors Bureau, and internal partners
- Manage event decisions based on PCC and ASM Global policies
- Maintain awareness to prevent accidents, especially on exhibit floors
- Ensure availability of contracted PCC/ASM Global equipment
- Serve as manager on duty as required
- Work extended and irregular hours including nights, weekends, and holidays
- Promote ASM Global goals and brand promise
- Participate in safety programs
- Assist with various projects and special assignments
- Cover shifts and interact with exhibitors and perform administrative event duties
- Perform other duties as assigned by Director of Event Management and Business Analysis
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: