Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $145,186.25 - $319,409.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Company bonus program
Job Description
Baskin-Robbins is a globally recognized brand synonymous with ice cream that brings joy and delight to people all over the world. Known for its innovative flavors and commitment to quality, Baskin-Robbins operates as a leading restaurant brand within the Inspire multi-brand restaurant company portfolio. Inspire also manages other iconic restaurants such as Arby’s, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC, collectively uniting more than 33,000 locations worldwide. Baskin-Robbins is more than just a place to enjoy ice cream; it’s a community where passion for the product meets an unparalleled customer experience, driven by a culture that values innovation, operational... Show More
Job Requirements
- 4 year degree in business administration hospitality social science or related field
- 10 plus years of experience in operations leadership in the restaurant industry managing people and processes with a track record of success in operational systems brand experience restaurant openings and transformation
- Strong leadership skills including ability to provide vision motivate teams and ensure accountability
- Sound business and financial acumen
- Exceptional strategic thinking communication and stakeholder management skills
- Deep understanding of brand dna including but not limited to market size competitive positioning target consumer segments
- Creative thinker and conceptual problem-solver who can build and nurture the guest experience
- Self-starter and entrepreneurial leader who performs in a lean fast-paced environment
- Highly skilled in cross functional collaboration specifically in large scale highly matrixed organizations
- Strong ability to influence
- Ability to develop and mentor others
- High eq internally and with franchisees
- Strong experience working in franchise or multi-unit environments is highly preferred
Job Qualifications
- 4 year degree in business administration hospitality social science or related field
- Advanced degree in business administration or related field preferred
- 10 plus years of experience in operations leadership in the restaurant industry managing people and processes with a track record of success in operational systems brand experience restaurant openings and transformation
- Strong leadership skills including ability to provide vision motivate teams and ensure accountability
- Sound business and financial acumen
- Exceptional strategic thinking communication and stakeholder management skills
- Deep understanding of brand dna including but not limited to market size competitive positioning target consumer segments
- Creative thinker and conceptual problem-solver who can build and nurture the guest experience
- Self-starter and entrepreneurial leader who performs in a lean fast-paced environment
- Highly skilled in cross functional collaboration specifically in large scale highly matrixed organizations
- Strong ability to influence
- Ability to develop and mentor others
- High eq internally and with franchisees
- Strong experience working in franchise or multi-unit environments is highly preferred
Job Duties
- Serve as the senior leader responsible for defining and executing the long-term restaurant experience strategy ensuring a world-class end-to-end consumer journey and franchisee profitability
- Drive enterprise alignment around brand standards service design and operational excellence bridging strategy and execution across corporate and field teams
- Leverage guest insights competitive intelligence and performance data to shape annual operating plans that elevate the guest experience and support business growth
- Champion continuous improvement of restaurant operations through process optimization digital integration and innovative system enhancements
- Partner with Technology Digital and Operations to implement scalable solutions such as digital ordering platforms loyalty integration and kitchen display systems that improve efficiency and experience
- Establish performance metrics and accountability systems to ensure operational consistency and quality across all restaurants
- Lead with cross-functional teams to ensure all aspects of new store openings are executed flawlessly develop and oversee training programs tailored for new store teams ensuring readiness and alignment with brand expectations
- Support the onboarding process for new franchisees providing them with comprehensive training and support to ensure smooth integration into the Baskin-Robbins system
- Oversee the team responsible for leading the operational aspects of store remodels ensuring minimal disruption to operations and a smooth transition to the updated format
- Provide guidance and support to store teams during the remodel process to maintain brand standards and customer satisfaction
- Build and maintain strong relationships with franchisees to ensure top-to-top alignment on marketing initiatives and business goals
- Lead the rollout of new initiatives menu innovations and systems ensuring seamless adoption and clear communication with franchisees and store teams
- Act as a key liaison to gather franchisee feedback and ensure that restaurant experience strategies address franchisee-level needs and market expectations
- Collaborate closely with operations marketing finance technology and supply chain leaders to align restaurant experience initiatives with organizational priorities
- Represent the Baskin-Robbins brand at Inspire leadership meetings external events and industry meetings
- Lead mentor and inspire a team of operational and restaurant experience managers cultivating a culture of innovation accountability and fun
- Encourage a culture of continuous learning and development
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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