Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
Dutch Bros Coffee is a dynamic and rapidly growing coffee company known not only for its exceptional beverages but also for its vibrant company culture and strong community focus. Founded with a commitment to making a difference one cup at a time, Dutch Bros has evolved into a fun-loving and innovative organization that values employee engagement, operational excellence, and delivering remarkable customer experiences. The company’s extensive network of locations primarily serves the quick service restaurant (QSR) sector and is supported by a robust corporate team that drives growth and operational effectiveness. Dutch Bros Coffee is dedicated to creating an environment... Show More
Job Requirements
- located in Tempe, Arizona
- ability to be in office four days per week with Fridays optional remote work
- strong verbal and written communication skills
- proficiency in computer and office productivity tools
- ability to work in a busy, crowded, and loud office environment with frequent distractions
- ability to collaborate in person
- ability to sit, stand, reach, twist, and stretch while working at a desk for extended periods
- ability to occasionally move or lift up to 25 pounds
- sufficient hearing or hearing corrected to participate in virtual meetings and phone calls
- ability to read and write in English
- vision adequate or correctable to perform essential duties
- ability to adapt to typical office conditions including air conditioning, heating, lighting, and noise levels
Job Qualifications
- 10+ years leading large-scale service operations, shared services, or enterprise support organizations
- experience supporting distributed, frontline-heavy environments such as QSR, retail, hospitality, or logistics
- proven success in leading operational transformations and service consolidations
- executive-level stakeholder management skills across technology, HR, finance, and operations
- budget ownership experience with demonstrated cost optimization and financial governance
- experience managing internal teams and external managed service providers
Job Duties
- provide executive leadership for a high-volume service desk supporting distributed locations and corporate teams
- ensure 24x7 operational reliability, incident responsiveness, and service continuity
- own incident, request, change, problem, and knowledge management processes
- serve as executive escalation point for critical outages and service-impacting events
- lead L1/L2 HR operations support and partner with HR leadership to ensure compliance and employee-centric services
- consolidate multiple service desks and support functions into a unified enterprise service model
- standardize workflows, tooling, metrics, and governance across all support domains
- drive adoption of enterprise service management practices
- own the end-to-end service technology stack including ITSM/ESM platforms, self-service, automation, analytics, and AI-enabled capabilities
- define and execute service tooling and AI enablement strategy
- establish governance for secure, responsible AI adoption
- own technology purchasing strategy including sourcing, vendor selection, and contract negotiation
- establish asset lifecycle management practices from procurement to disposition
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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