Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
remote work options
Professional development opportunities
Flexible Schedule
Job Description
Peppr is a technology company dedicated to empowering independent restaurants by providing specialized Point of Sale (POS) and ordering solutions designed specifically to meet their unique operational needs. As a trusted partner in the restaurant technology space, Peppr understands that managing a restaurant is a complex and demanding task. From handling the dinner rush to leveraging digital sales channels, restaurant owners face numerous challenges every day, and Peppr’s mission is to simplify these processes through effective, user-friendly technology. They prioritize solving real problems rather than offering generic solutions, allowing restaurant owners and staff to focus on delivering excellent guest experiences... Show More
Job Requirements
- Bachelor’s degree or higher in business, operations management, or a related field
- 10+ years of relevant operational leadership experience
- Demonstrated ability to lead and scale teams effectively
- Strong knowledge of operational systems and process improvement methodologies
- Excellent interpersonal, communication, and organizational skills
- Ability to work cross-functionally with diverse teams
- Data-driven decision-making and strategic thinking abilities
- Experience with SaaS business operations and customer success management
- Prior experience in restaurant or hospitality technology preferred but not required
Job Qualifications
- 10+ years of experience in operations, customer success, or related leadership roles, preferably within SaaS or technology companies
- Proven success in building and scaling multi-functional operations teams in high-growth environments
- Strong operational acumen with expertise in systems, process design, and performance management
- Proficiency with business systems such as Salesforce, Gainsight, Talkdesk, and analytics platforms
- Excellent communication, problem-solving, and leadership skills with a collaborative, data-driven mindset
- Experience in restaurant technology, hospitality tech, or similar service-based industries is a strong plus
Job Duties
- Define and execute Peppr’s overall operational strategy, driving efficiency, scalability, and alignment across departments
- Oversee key operational functions including customer success, support, implementation, and internal business operations
- Build and lead high-performing teams with clear accountability, ownership, and collaboration
- Identify operational bottlenecks and implement solutions that improve speed, quality, and scalability
- Establish standard operating procedures, reporting frameworks, and automation tools to streamline workflows
- Implement systems that enhance visibility into performance metrics across the organization
- Work closely with product, sales, engineering, and finance to ensure operational alignment and resource efficiency
- Partner with product and customer success to enhance the end-to-end customer experience and drive retention
- Collaborate with finance on budgeting, forecasting, and resource allocation to support company goals
- Oversee processes that ensure high-quality onboarding, implementation, and post-sale experience
- Drive operational improvements that enhance customer satisfaction, loyalty, and retention
- Serve as an advocate for customers, ensuring insights inform business decisions and roadmap priorities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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please contact the employer.
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