Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,000.00 - $95,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Long-term incentive units
medical benefits
financial benefits
Job Description
Disneyland Resort, located in Anaheim, California, stands as the premier family vacation destination in the world, offering immersive experiences through its themed attractions, entertainment, and high-quality hospitality services. As part of this prestigious destination, Napa Rose is the Fine Dining crown jewel of Disneyland Resort's culinary portfolio. Recently remodeled, Napa Rose has gained significant recognition as a Forbes 4-Star restaurant, proudly upholding standards that epitomize sophistication, innovation, and an unparalleled guest dining experience. Home to an award-winning wine list and a cutting-edge bar program dedicated to craft cocktails, Napa Rose sets the benchmark for fine dining in a resort environment.... Show More
Job Requirements
- 6 years leadership/managerial experience
- Certification in Wine Education or equivalent experience
- Extensive wine expertise
- Extensive expertise in Forbes 5-star standards
- Leadership experience engineering a high-end bar menu focused on craft cocktails
- Strong verbal and written communication skills
- Ability to read a P&L
- Ability to work in a fast-paced environment
- Recognized as a positive leadership role model
- Ability to lead effectively in a team environment
- Demonstrated guest service experience
- Strong organizational and multi-tasking skills
- Proficiency in Microsoft Office
- Ability to coach and develop cast members
- Knowledge of financial aspects of operations
- Flexibility with work schedule
- Ability to collaborate with multiple departments
- Highly motivated and results-oriented
- Problem-solving and decision-making skills
- Ability to influence and motivate peers
- Change management skills
Job Qualifications
- Extensive wine expertise
- Extensive expertise in Forbes 5-star standards
- Certification in Wine Education or equivalent experience
- Leadership experience engineering a high-end bar menu focused on craft cocktails
- Can articulate current trends in fine dining space
- Extensively understands fine dining cooking terms and techniques
- 6 years leadership/managerial experience
- Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
- Understand how to read a P&L to drive greater revenue
- Ability to work in a fast-paced environment
- Recognized as a positive leadership role model
- Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
- Ability to effectively work independently as well as with teams
- Demonstrated operational guest service experience and guest service skills
- Demonstrated strong organization, multi-tasking and time management skills with attention to detail
- Proficient in Microsoft Office products and adaptable to new technology
- Ability to actively coach Cast Members to correct behavior across lines of business
- Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology
- Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators
- Ability to be flexible with work schedule, including weekends, variable shifts and holidays
- Understands scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
- Highly motivated and results-oriented
- Analyze, problem solve, and make appropriate decisions that realize effective results
- Able to influence and motivate peers
- Collaborates and integrates through effective communication
- Change agent – able to implement operational vision
Job Duties
- Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant’s Forbes rating
- Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
- Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
- Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
- Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating
- Strong advocate for change, inclusion, innovation and continuous improvement
- Serve as a functional / subject matter expert of the operation
- Participate in departmental meetings and communicate relevant information to cast members
- Participate and provide operational perspective in project planning and LOB departmental meetings
- Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
- Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
- Support local projects and monitor any potential impacts to the guest and cast experience
- Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
- Help develop and drive change to enhance overall revenue goals of the operation
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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