Senior Dining Room Manager

Fullerton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Bonuses

Long-term incentives

Job Description

Napa Rose, newly remodeled and recognized as the fine dining crown jewel of Disneyland Resort's culinary landscape, is an illustrious establishment known for its extraordinary hospitality and commitment to excellence. This Forbes 4-Star restaurant boasts an award-winning wine list and bar program, serving as a benchmark of sophistication, craftsmanship, and unforgettable guest experiences in the upscale dining scene. It stands as a highly regarded venue within the Disney Hotels ecosystem and is preparing to celebrate its 25th anniversary in 2026, marking a legacy of culinary artistry and distinguished service.

The Senior Dining Room Manager role at Napa Rose i... Show More

Job Requirements

Extensive wine expertise
Extensive expertise in Forbes 5-star standards
Certification in wine education or equivalent experience
Leadership experience engineering a high-end bar menu focused on craft cocktails
Can articulate current trends in fine dining space
Understands fine dining cooking terms and techniques
Six years leadership or managerial experience
Demonstrated strong verbal and written communication skills including conflict resolution, problem-solving and decision-making
Ability to read a profit and loss statement to drive greater revenue
Ability to work in a fast-paced environment
Recognized as a positive leadership role model
Proven ability to lead effectively in a team environment and hold self and others accountable
Ability to work independently as well as with teams
Demonstrated operational guest service experience and skills
Strong organization, multi-tasking and time management skills with attention to detail
Proficient in Microsoft Office products and adaptable to new technology
Ability to actively coach cast members to correct behavior
Proficient in basic computer functions and adaptable to new technology
Ability to understand financial aspects of an operation including operating budget, revenue, labor, inventory, and costs
Strong planning and organizational skills in relation to key business indicators
Ability to be flexible with work schedule including weekends, variable shifts and holidays
Understands scope beyond immediate area and partners with other hotel departments
Highly motivated and results-oriented
Ability to analyze, problem solve, and make appropriate decisions that realize effective results
Able to influence and motivate peers
Collaborates and integrates through effective communication
Change agent able to implement operational vision

Job Qualifications

Extensive wine expertise
Extensive expertise in Forbes 5-star standards
Certification in wine education or equivalent experience
Leadership experience engineering a high-end bar menu focused on craft cocktails
Knowledge of current trends in fine dining
Understanding of fine dining cooking terms and techniques
Six years leadership or managerial experience
Strong verbal and written communication skills including conflict resolution, problem-solving and decision-making
Ability to read a profit and loss statement to drive revenue
Ability to work in a fast-paced environment
Recognized as a positive leadership role model
Proven ability to lead effectively in a team environment and hold self and others accountable
Ability to work independently and with teams
Demonstrated operational guest service experience and skills
Strong organization, multi-tasking and time management capabilities
Proficient in Microsoft Office and adaptable to new technology
Ability to coach cast members effectively across lines of business
Understanding of financial operations including budget, revenue, labor and inventory systems
Flexibility with work schedule including weekends, variable shifts and holidays
Collaborative with other hotel departments
Highly motivated and results-oriented
Skilled in analysis, problem-solving and decision-making
Ability to influence and motivate peers
Effective communication skills to collaborate and integrate
Change agent capable of implementing operational vision

Job Duties

Provide a world-class fine dining experience to guests by focusing on Disney Service Standard to maintain the restaurant's Forbes rating
Demonstrate commitment to excellence and working in the operation daily, including interacting with guests and cast members and resolving any issues
Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency
Exceed guest expectations yielding positive guest feedback to help achieve and maintain a Forbes 5-star rating
Serve as a functional and subject matter expert of the operation
Manage daily staffing levels and anticipate shift coverage needs based on demand
Participate in departmental and line of business meetings to communicate information and provide operational perspectives
Make balanced day-to-day operational decisions benefiting guests, cast members, and business demands
Support local projects and monitor potential impacts to guest and cast experiences
Serve as a change agent to integrate processes and align performance goals of the hourly cast
Help develop and drive change to enhance overall revenue goals of the operation

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: