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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Health Insurance
401(k) matching
Tuition Reimbursement
401(k) 6% Match
Paid Time Off
Job Description
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, boasting over 9,000 employees across 14 locations. Known for its strong commitment to quality, customer satisfaction, and employee wellbeing, Uline has built a solid reputation over 45 plus years of successful operations. The Georgia branch, located at 705 Braselton Industrial Blvd, Braselton, GA 30517, is part of this extensive network dedicated to providing fast, friendly, and customer-focused service. This branch reflects Uline's core corporate values by maintaining a best-in-class working environment with modern facilities, a first-class fitness center, and beautifully maintained walking trails, all... Show More
Job Requirements
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach develop and motivate a high-performing team
- Effective communication skills with team colleagues management and other departments
Job Qualifications
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach develop and motivate a high-performing team
- Effective communication skills with team colleagues management and other departments
Job Duties
- Manage day-to-day operations of 90 plus person contact center including front-line production and back-office operations
- Guide and develop managers team leads and representatives to deliver unparalleled customer service and foster company culture
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations
- Recruit retain and motivate staff to ensure the highest levels of customer service
- Manage personnel matters including delivering performance reviews and coaching
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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