Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
competitive hourly wage
Training and development opportunities
Paid Time Off
Employee meal discounts
Supportive team environment
flexible scheduling options
Opportunity for career advancement
Job Description
The hiring establishment is a well-known fast-casual restaurant chain that focuses on delivering high-quality food and exceptional customer service in a dynamic environment. This restaurant brand is recognized for its commitment to guest satisfaction and operational excellence. With a strong presence in the foodservice industry, the restaurant emphasizes teamwork, leadership development, and maintaining high standards for cleanliness, food safety, and employee performance. The workplace culture encourages growth, responsibility, and collaboration among team members to meet and exceed business goals consistently.
The company is seeking a dedicated Shift Leader to join their management team. This is an hourly position, offering ... Show More
The company is seeking a dedicated Shift Leader to join their management team. This is an hourly position, offering ... Show More
Job Requirements
- Must be at least 18 years old and fluent in English
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods and work in a fast-paced environment
- Ability to bend, stoop, and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Commitment to Guest satisfaction from the guest’s point of view
- Must have reliable transportation to work, a driver’s license, and proof of insurance
- Must have telephone or reliable communication method with supervisor and co-workers
Job Qualifications
- Current student or high school diploma/GED preferred
- Certified in all stations following the DHC Training Program
- Positive attitude while conducting duties
- Commitment to Guest satisfaction
- Effective communicator with co-workers and Management
- Excellent organization, planning, time management, delegation, and problem-solving skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills
- Abide and enforce the rules and direction given by the Restaurant Management Team and refrain from insubordination
- Communicate to immediate Supervisor when additional training guidance and practice is needed
- Perform required operational walks and Q&A checks consistently to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
- Assign duties to specific Team Members based on role and skill level
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Greet Guests, record orders, and serve food and beverages with a positive and helpful attitude
- Ensure Team Members prepare items following cooking instructions, safety procedures, and sanitary requirements
- Use kitchen equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant cleanliness by delegating tasks such as clearing tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems
- Maintain a neat appearance by following the uniform policy
- Provide direction, supervision, and feedback to maintain productivity and morale
- Communicate Team Member work performance to Management and address performance issues
- Train new and current Team Members
- Balance cash drawers and prepare cash deposits
- Plan, organize, and implement daily operational routines
- Complete all required administrative duties and paperwork
- Supervise and perform closing and opening activities
- Establish an environment of trust to ensure open communication
- Role model positive business and personnel practices
- Follow food and cash control guidelines to minimize costs
- Communicate effectively with Team Members and Management to resolve issues
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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