Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Employee Discounts
Flexible Schedule
Health Insurance
Training and Development
uniform provided
performance bonuses
Job Description
The company hiring for the Shift Leader position is a dynamic and customer-focused restaurant that prides itself on delivering excellent dining experiences and top-notch service. This restaurant operates with a clear mission to prioritize guest satisfaction, operational efficiency, and team collaboration to create an inviting and smoothly run establishment. The environment is fast-paced and team-oriented, requiring leaders who are adaptable, communicative, and committed to supporting both guests and staff alike. Given the nature of the role, the position involves close collaboration with the Restaurant Management Team, ensuring that every activity within the restaurant aligns with the broader business goals and... Show More
Job Requirements
- Current student or high school diploma/ged preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC training program
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to guest satisfaction
- looks at restaurant operations from the guest’s point of view
- Effective communicator with co-workers and the restaurant management team
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and co-workers
Job Qualifications
- Current student or high school diploma/ged preferred
- Certified in all stations following the DHC training program
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to guest satisfaction
- effective communicator with co-workers and the restaurant management team
- Excellent organization, planning, time management, delegation, and problem-solving skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Abide and enforce the rules and direction given by the Restaurant Management Team and refrain from insubordination
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Effectively and consistently conduct required ops walks and questions and answer checks to correct areas of opportunity
- Organize shift schedules for team members and monitor attendance, tardiness, and time off
- Assign duties to specific team members based on role and skill level
- Understand how each job responsibility impacts guests, the team, and overall restaurant operations and success
- Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- Ensure team members work together with their teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery and equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing, sanitizing, disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC uniform policy
- Are performance-oriented and performance driven
- understand performance expectations and are aware of performance results
- Provide direction, supervision, and feedback to maintain high levels of productivity and team morale
- Communicate team member work performance to the restaurant management team and appropriately address performance issues
- Train new and current team members
- Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
- Effectively plan, organize, and implement all daily operational routines and activities
- Complete all required administrative duties and daily paperwork including required checklists
- Supervise and perform closing and/or opening activities as directed by the restaurant management team
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follow all company guidelines for food and cash controls
- follow all cost control guidelines to maintain and minimize restaurant costs
- properly use all products, supplies, and equipment facilities
- Communicate effectively with team members and management to resolve any interpersonal issues as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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