Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Trail Drive Management Corp. manages Dickies Arena, a premier 14,000-seat multi-purpose venue located adjacent to the Will Rogers Memorial Center in Fort Worth, Texas. Owned by the City of Fort Worth, this state-of-the-art arena opened in November 2019 and serves as a host to a wide variety of events including concerts, sporting events, family entertainment, and is the home to the Fort Worth Stock Show rodeo performances. As a non-profit operating entity, Trail Drive Management Corp. is committed to delivering exceptional guest experiences and maintaining a positive reputation within the entertainment and sports venue market. The arena's cutting-edge facilities and... Show More
Job Requirements
- Must be able to work extended shifts of 10 hours or more as business dictates
- Must be flexible with schedule and able to work different shifts
- Ability to work nights weekends and holidays
- Must be able to work in fluctuating temperatures
- English reading writing comprehension math and computer skills required
- Ability to taste and evaluate food and beverage products
- Must be able to reach lift stoop bend and perform extensive standing and walking including stairs throughout shift
- Ability to use hands in using office equipment including the computer system
- Ability to express or exchange ideas by means of the spoken word those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly
- Ability to perceive the nature of sounds at normal speaking levels with or without correction
- Ability to receive detailed information through oral communication and to make the discrimination in sound
- Ability to talk and hear to conduct phone and radio correspondence
Job Qualifications
- 4+ years of experience in food and beverage operations with 3+ years in a supervisory/management capacity
- Experience in a sports and/or entertainment venue within concessions and/or in-seat operations is strongly preferred
- Experience working within a self-operated food and beverage operation strongly preferred
- Previous experience leading large teams inclusive of supervisors and part-time team members 100+ strongly preferred
- Experience in an organization that has opened/acquired a new venue strongly preferred
- Experience leading teams
- Advanced knowledge of inventory procedures and controls
- Attention to detail
- Keyboarding skills and computer proficiency with software knowledge including MS Office experience implementing and operating point of sale and purchasing related technology
- Experience with computerized work force management software strongly preferred
- Excellent written and verbal communication skills
- Solid organizational skills with the ability to handle multiple projects at one time
Job Duties
- Assist with the ongoing establishment and enforcement of Dickies Arena operational policies with special focus on food and beverage/concessions operations
- Work closely with other team members and departments to ensure department specific procedures tasks and goals are met consistent and effective communication occurs efficient operational performance and a positive reputation of venue within the market/industry is maintained
- Support with the execution of all concession concepts and menus for all areas within the oversight of the concessions team inclusive of concession stands bars portables vending in-seat service club seats and rodeo boxes
- Engage with venue guests as well as team members to ensure exceptional hospitality is always received
- Assist in the development of promotions and programs to enhance the guest experience
- Respond and assist in any departmental guest service issues
- Follow and enforce policies associated with the safe service of all alcoholic beverages
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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