Senior Client Experience & Events Specialist - Global Facilities (Kansas City)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $25.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
employee wellness program
Job Description
Burns & McDonnell is a renowned full-service engineering, architecture, construction, environmental and consulting solutions firm. With a legacy of over a century, this employee-owned company is committed to delivering innovative, sustainable, and high-quality projects to clients across various industries including energy, infrastructure, and government sectors. Known for its strong company culture focused on integrity, client satisfaction, and community involvement, Burns & McDonnell has been recognized for fostering a collaborative work environment that promotes professional growth and development. The firm continuously expands its client base and service offerings to adapt to the evolving market needs, supporting long-term client success through exceptional... Show More
Job Requirements
- Bachelor degree
- Minimum of 8 years relevant event planning experience
- Ability to manage budgets and track financials
- Strong negotiation skills
- Excellent computer and technology skills
- Self-starter with project management skills
- Strong presentation and communication skills
Job Qualifications
- Bachelor degree in related field
- Minimum of 8 years relevant event planning experience
- Proficient in budget management and contract negotiation
- Strong computer and technology skills
- Proven project management skills
- Excellent presentation and communication skills
- Experience leading client engagement initiatives
Job Duties
- Collaborate with cross-functional partners to lead the development of comprehensive client interaction strategies
- Recommend opportunities to drive improvements and implement best practices in the client experience at events, tradeshows, conferences, and various other client events
- Review and utilize client feedback and company benchmarking to ensure Burns & McDonnell has best in class client experience with resources available
- Review and evaluate data captured in CRM to measure success
- Manage all aspects of Burns & McDonnell's corporate sporting and event ticketing program to include, but not limited to: contract negotiation, partner relationship, suite/seat selection, reservations and fulfillment
- Establish and maintain relationships with sporting suites and event venues to provide best-in-class client experience
- Engage in speak management activities and tracking, including, instructions for presentation submissions, template support, and additional audio-visual equipment
- Lead the negotiation of vendor contracts and submit for legal and insurance reviews (hotel, transportation, swag orders, equipment rental, etc.)
- Lead the development of social media strategy, marketing materials, and communication to support various events
- Serve as main point of contact for all vendor management to ensure timely deliverables, critical communication, and post-event follow-up
- Identify and manage all necessary vendors, staff, and support needed to event management
- Attend events and provide on-site direction, execution of logistics and problem resolution
- Work in conjunction with creative team on development of event related materials including invitations, signage, decor, branded event merchandise and other related collateral
- Elicit event feedback and identify opportunities for process improvements, provide analysis, propose change strategies, and communicate proposed strategies
- Maintain industry knowledge by attending education workshops (negotiation and event management)
- reviewing related publications and establishing networks
- Communicate professionally with executives and team members
- Propose and present new event ideas
- Track event budgets, expenses, invoices and payments to ensure accurate spending
- Provide leadership, guidance, and instruction to less experienced staff
- Responsible for QA/QC process adherence
- Responsible for compliance with company and site safety policies
- Performs other duties as assigned
- Complies with all policies and standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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