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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings
Paid Time Off
wellness programs
Employee Discounts
On-site perks
Career development opportunities
Job Description
Pyramid Global Hospitality is a renowned hospitality company committed to a People First culture, prioritizing the well-being and growth of its employees. With over 230 properties worldwide, the company fosters an inclusive and supportive environment, encouraging employee development and offering extensive training and career advancement opportunities. Pyramid Global Hospitality not only values diversity but also provides a comprehensive benefits package including health insurance, retirement plans, paid time off, wellness programs, local discounts, and special employee rates on hotel stays. This dedication to employee satisfaction ensures that team members can thrive both personally and professionally while delivering exceptional service to guests... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum five years of hotel sales or event services experience
- Excellent customer service skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and resort POS & PMS systems
- Professional and confident demeanor
- Strong problem-solving and resourcefulness
- Ability to handle multiple projects and work under pressure
- Availability to attend pre-cons and post-cons meetings
- Knowledge of event planning, banquet operations, and state liquor laws
- Ability to supervise and lead a team
- Willingness to participate in training and industry events
- Valid work authorization
Job Qualifications
- Bachelor’s degree or equivalent experience
- Five years of hotel sales or event services experience
- Customer focused attitude
- Strong communication skills, both written and verbal
- Computer proficiency in Microsoft Office and resort POS & PMS systems
- Confident and professional appearance
- Adept problem-solving skills and resourcefulness
- Ability to work well under pressure and as part of a team
- Effective time management skills
- Experience in event planning and client relations
Job Duties
- Analyze requirement of function, outline available hotel facilities and services offered and quote pricing
- Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations
- Communicate accurately to operations the details needed to satisfy the contract and client needs
- Lead banquet event order meetings
- Prepare for and attend all applicable pre-cons and post-cons
- Arrange for VIP amenities to be delivered
- Check on functions regularly as they are being executed for groups
- Prepare and send advance brochures/menus to prospective customers
- Prepare and receive cash deposits, billing and payments
- Sell liquor in accordance with state liquor laws
- Work with Culinary team in menu planning to maximize revenue based on customer budget
- Work with group sales on menu planning in order to maximize food and beverage revenues from groups
- Execute guarantee and cut-off policies
- Create, review and revise rooming lists and VIP lists
- Prepare letters, proposals, BEO’s, thank-you notes, etc
- Pre-check room setups, prior to arrival of the group
- Know meeting room set-ups and capabilities
- Know sleeping room configurations and types
- Manage the event diary and adjust space in order to ensure maximum potential revenue
- Respond to requests by Meeting Planners immediately
- Maintain price integrity both in rooms and food and beverage
- Manage existing accounts and follow up with client re-solicitation to capture future business
- Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
- Pyramid Global Lead Referral Program
- Actively seek business opportunities for other company-managed hotels
- Meet or exceed goals set by the DOS, DOC and/or DOCS
- Effectively supervise team to reach goals that have been set
- Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods
- Report all unsafe conditions immediately
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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