Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
hybrid work schedule
Competitive health and wellness benefits
401(k) and company match
paid sick days
vacation
Holidays
paid bereavement
Pet insurance
Paid pet bereavement
Training and Development
career growth
Tuition Reimbursement
Onsite fitness facilities
Team member hotel rates
Job Description
Loews Hotels & Co is a premier owner and operator of luxury hotels, boasting a collection of 26 distinctive hotels and resorts spread across major city centers and resort destinations within the United States. Established in 1960, the company has built a reputable name in the hospitality industry by focusing on upscale accommodations that exceed Four Diamond standards. Loews properties are uniquely designed to resonate with their local communities, offering guests an authentic and approachable travel experience that is both exciting and memorable. With a commitment to exceptional service and quality, Loews Hotels & Co caters to travelers seeking unparalleled... Show More
Job Requirements
- 5+ years of experience working with billing, accounting and business analytics
- Advanced knowledge and experience with Smartsheet, a plus
- Business Administration or Accounting Degree preferred
- Business Analyst or Project Management Certifications a plus
- 5+ years Senior-level management experience in a fast-paced shared services environment
- 5+ years of customer-facing work experience in hospitality or finance environment
- 3+ years large-scale systems implementation within Order-to-Cash
Job Qualifications
- 5+ years of experience working with billing, accounting and business analytics (i.e., Advanced Excel, SQL, Data warehouse, etc.)
- Advanced knowledge and experience with Smartsheet, a plus
- Business Administration/Accounting Degree preferred
- Business Analyst or Project Management Certifications a plus
- 5+ years Senior-level management experience in a fast-paced shared services environment
- 5+ years of customer-facing work experience in hospitality or finance environment
- 3+ years large-scale systems implementation within Order-to-Cash
Job Duties
- Directs the activities of Billing Service Managers responsible for meetings and events invoicing, group commission payments, and Travel Partner billing and collection processes to ensure completeness, accuracy, and timeliness
- Assigns and monitors work to ensure proper balance and maximum efficiency, labor costs and performance metric objectives
- Continually monitors and reports metrics and key performance indicators (KPIs) to ensure service levels are maintained and targets are met
- Creates executive dashboards and visualizations that communicate progress, performance metrics and strategic outcomes
- Ensures environment of internal controls and best practices is enforced, regularly tested, and corrective action taken where appropriate
- Manages guest/client problem resolution and contact escalation
- Develops and executes action plans to drive internal controls compliance and employee satisfaction targets
- Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner
- Develops and implements processes, procedures, and training documentation
- provides training to team members and hotel property audiences
- Identifies opportunities for process improvements and deploys innovative forward-thinking optimization strategies and solutions
- Translates business needs to technical requirements and system enhancements from inception to implementation
- Integrates user and stakeholder experiences into operational strategies to ensure continuous improvement
- Collaborates with both internal and external teams on detailed User Acceptance Test Plans, workflows and go-live plans that align with the project initiatives and objectives
- May be required to work varying schedules to reflect business needs
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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