Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Training and Development
Job Description
Barnes & Noble Booksellers, Inc. is a renowned retail chain in the United States, well known for its extensive collection of books, music, and café offerings. Founded in 1886, the company has grown into one of the largest booksellers nationwide, providing customers with a unique environment blending literary culture and a welcoming social space. Each store aims to create an exceptional customer experience by combining book retail with inviting cafés that offer carefully crafted beverages and baked goods. Barnes & Noble fosters a supportive, diverse, and inclusive working environment committed to equal employment opportunities. The company values passion, creativity, and... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience as a barista or in a similar customer service role
- Strong knowledge of coffee brewing techniques and café operations
- Excellent communication and interpersonal skills
- Ability to mentor and train junior staff
- Physical ability to stand for long periods and perform repetitive tasks
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- Understand and execute café offerings and operational procedures
- Help to teach new employees about the café
- Act as a role model for others by being positive and helping to drive company initiatives
- Communicate effectively and respectfully
- Listen to customers and identify their needs to their satisfaction
- Shift gears quickly, prioritize and multitask
- Work with consistent urgency and efficiency
- Demonstrate exemplary barista-level skills
Job Duties
- Work on the café floor which requires physical activity including prolonged standing, repetitive bending, lifting, climbing, operating espresso machines and sales floor when needed
- Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service using a tailored order creating approach
- Help teach baristas the best way to recommend products and handcrafted beverages, ensuring they are confident in the conversations they are having with customers
- Ensure that the café is welcoming to all customers by having a stocked bake case, merchandise displayed neatly and a smile for all customer interactions from both you and the other baristas
- Take pride in the café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience
- Engage customers in the store through sampling of café products
- Execute and model all operational standards correctly, in a timely manner, and in accordance with café standards, safety and health codes
- Protect company assets by adhering to all processes and support the control of waste and shrinkage
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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