Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k)
Tuition Reimbursement
Job Description
Barnes & Noble Booksellers is a leading retail bookseller known for its extensive collection of books, magazines, gifts, and cafe offerings in its stores across the United States. As a prominent company in the retail and hospitality sector, Barnes & Noble combines a passion for literature with customer-oriented service, creating welcoming environments for book lovers and casual visitors alike. This company is committed to delivering exceptional customer experiences through consistent quality and attention to detail, including in its in-store cafes. They value diversity and equal opportunity employment, fostering a supportive and inclusive workplace for all employees.
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Job Requirements
- High school diploma or equivalent
- Previous experience as a barista or in a similar customer service role
- Strong knowledge of coffee preparation and brewing techniques
- Ability to stand for extended periods and perform physical tasks
- Excellent communication and interpersonal skills
- Ability to mentor and train junior staff
- Willingness to work flexible hours including weekends and holidays
- Positive attitude and team player mentality
Job Qualifications
- Understand and execute cafe offerings and operational procedures
- Help teach new employees about the cafe
- Act as a role model for others by being positive and driving company initiatives
- Communicate effectively and respectfully
- Listen to customers and identify their needs to their satisfaction
- Shift gears quickly, prioritize and multitask
- Work with consistent urgency and efficiency
- Demonstrate exemplary barista-level skills
Job Duties
- Work on the cafe floor which requires physical activity including prolonged standing, repetitive bending, lifting, climbing, operating espresso machines and sales floor support when needed
- Deliver the perfect beverage that exceeds customer expectations with ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order approach
- Help teach baristas the best way to recommend products and handcrafted beverages ensuring their confidence in customer conversations
- Ensure that the cafe is welcoming to all customers by maintaining a stocked bake case, neat merchandise displays and a positive customer interaction attitude
- Take pride in the cafe by prioritizing cleanliness and tidiness affecting all aspects of customer experience
- Engage customers in the store through sampling of cafe products
- Execute and model all operational standards correctly and timely, complying with cafe standards, safety and health codes
- Protect company assets by adhering to processes and supporting control of waste and shrinkage
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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