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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $148,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Bonuses
Job Description
Gaylord National Resort & Convention Center, a prestigious hospitality and event management venue located in National Harbor, Maryland, is part of the renowned Marriott International portfolio. Known for its vast conference and event spaces, the resort hosts a wide range of corporate events, conventions, weddings, and social gatherings, providing an exceptional guest experience through its world-class service and amenities. As part of Marriott International, Gaylord Hotels emphasize a culture rooted in innovation, diverse backgrounds, and a commitment to guest satisfaction. They pride themselves on creating environments that bring people together through thoughtful, personalized service. The resort is committed to equal... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- ability to manage banquet operations
- strong interpersonal and leadership skills
- knowledge of food safety and sanitation standards
- experience in customer service
- ability to handle guest complaints effectively
- skills in inventory and staff scheduling
- excellent communication skills
- commitment to continuous improvement and guest satisfaction
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- knowledge of banquet operations and food service standards
- strong leadership and communication skills
- ability to manage budgets and control costs
- experience in customer service and guest relations
- understanding of safety and sanitation regulations
- capability to develop and lead teams
- proficiency in scheduling and inventory management
- problem-solving skills in handling guest complaints
- familiarity with current event trends and cuisine including food and wine pairings
Job Duties
- Project supply needs for the department, maintain and apply knowledge of all laws related to events, manage banquet operations to maximize customer satisfaction, adhere to and reinforce all standards, policies, and procedures, ensure established sanitation levels are maintained, manage departmental inventories and equipment, control liquor costs and manage banquet beverage inventory, schedule banquet service staff to forecast and service standards while maximizing profits, develop lasting relationships with groups to retain business and increase growth, set goals and delegate tasks to improve departmental performance, conduct monthly department meetings, broaden knowledge of food and wine pairings and current event trends, act as liaison to kitchen staff, lead shifts and participate in event servicing as needed, set positive example for guest relations, interact with guests for feedback on product quality and service, respond to and handle guest problems and complaints, empower employees to provide excellent customer service, ensure employees understand expectations and parameters, strive to improve service performance, emphasize guest satisfaction during departmental meetings, review guest satisfaction results with employees, communicate and execute emergency procedures and staff safety training, observe service behaviors and provide feedback, monitor progress and lead staff discussions, participate in corrective action plan development and implementation, review survey results and implement service improvements, attend and participate in pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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