Senior Associate, Capital One Concierge, Delivery Lead - Velocity Black (Remote)

Richmond, VA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $86,000.00 - $98,200.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Performance bonus

remote work

Job Description

Capital One is a renowned financial institution known for its innovative approach to banking and customer service. Among its diverse portfolio is Velocity Black, a luxury digital concierge service established as a vertical under Capital One. Velocity Black is a pioneering platform that delivers a seamless experience combining travel, entertainment, shopping, and dining services to consumers globally. The unique proposition of Velocity Black lies in its proprietary platform which effortlessly provides inspiration, personalized recommendations, and fulfillment all within a single integrated environment, making it an essential part of its customers' everyday lives. The Velocity Black Product team is dedicated to... Show More

Job Requirements

Bachelor's degree or military experience
Minimum 2 years of project management, program management, or client-facing consulting experience
Ability to work remotely
Excellent communication and collaboration skills
Strong problem-solving abilities
Proficiency in dependency mapping and stakeholder management
Skills in status tracking and reporting
Experience in documentation and process management
Ability to execute and support testing processes
Strong organizational skills
Technical background preferred
Ability to work cross-functionally

Job Qualifications

Bachelor's degree or military experience
At least 2 years of project management, program management, or client-facing consulting experience
Exceptional communication and collaboration skills
Strong problem-solving and influencing skills
Quantitative and systemic approach to problem solving
Deep focus on execution and accountability
Exceptional organizational and documentation skills
Strong technical background in scalable platforms or services
Ability to simplify complex technical concepts
High emotional intelligence and empathy
Experience in stakeholder management
Experience with project management tools and techniques
PMP, Lean, Agile, or Six Sigma certification preferred

Job Duties

Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business
Develop and maintain delivery execution plans, track progress against timelines and risks to delivery, and ensure seamless coordination with product, tech, design, marketing teams
Develop and maintain dependency maps and coordinate timelines with dependent teams independently
Maintain constant stakeholder engagement to set expectations, solve problems, remove blockers, and lead delivery preparation meetings including developing launch and Go/No-Go materials
Create and distribute systematized status reporting on delivery progress to leadership and provide ad-hoc updates as needed
Create structure for defining, executing, and maintaining system documentation to assist onboarding and contribution models
Track and champion well-managed processes for technical efforts and manage documentation for partners including legal, risk, and compliance
Work hands-on with product and tech teams to execute test scenarios, own testing documentation, and ensure timely completion ahead of launches

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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