Senior Associate, Capital One Concierge, Delivery Lead - Velocity Black (Remote)

Richmond, VA, USA|Remote

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Financial Security

Professional Development

Inclusive culture

remote work

performance-based incentives

Paid Time Off

Job Description

Capital One is a renowned financial services company that has expanded its footprint into diverse sectors, leveraging technology and innovation to create superior customer experiences. One of its newest luxury verticals, Velocity Black, represents a sophisticated digital concierge service that provides its global clientele with exclusive access to travel, entertainment, shopping, and dining experiences. By blending cutting-edge technology with excellent customer service, Velocity Black makes luxury accessible and simple, offering inspiration, recommendations, and seamless fulfillment all in one platform. This division within Capital One is at the forefront of the digital concierge market, continuously redefining how consumers interact with premium... Show More

Job Requirements

Bachelor’s degree or military experience
At least 2 years of project management, program management, or client-facing consulting experience
Exceptional communication and collaboration skills
Excellent problem-solving and influencing skills
Quantitative and systems thinking approach to problem solving
Strong organizational and documentation skills
Technical background in building scalable platforms, products, or services
Ability to simplify complex technical concepts for diverse teams
High emotional intelligence and empathy
Self-starter with ability to create repeatable processes
Team player with cross-functional collaboration experience
Strong communicator capable of informing stakeholders up to VP level
Comfortable with technology and technical discussions
Highly organized and capable of building processes and tools to enhance team clarity

Job Qualifications

Bachelor’s degree or military experience
At least 2 years of project management, program management, or client-facing consulting experience
Experience centralizing information and creating structured delivery plans
Strong communication and collaboration skills
Problem-solving skills with ability to manage ambiguity
Technical background in scalable platforms or services preferred
Experience creating structured presentations and documentation
Knowledge and experience utilizing project management tools and techniques
PMP, Lean, Agile, or Six Sigma certification preferred
Experience in horizontal delivery functions preferred

Job Duties

Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business
Develop and maintain delivery execution plans
Track progress against timelines, risks to delivery
Coordinate timelines and dependencies independently across tech, product, design, marketing, and partners
Maintain constant stakeholder management by setting expectations, solving issues, and leading delivery preparation meetings
Create and distribute systemized status reporting on delivery progress and provide ad-hoc updates as needed
Create and maintain structure for documentation including onboarding, contribution models, and launch plans
Track and champion well-managed processes across tech efforts and partner documentation
Execute test scenarios with product and tech teams and own testing documentation to ensure completion ahead of launches

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: