Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.94 - $1.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
The hiring entity is a government agency responsible for managing the Unemployment Insurance program, specifically focusing on handling Appeals related to unemployment claims. This agency plays a vital role in ensuring that individuals seeking unemployment benefits have access to a fair and transparent appeals process. As a key player in this system, the agency is committed to providing clear, accurate information and efficient service to external parties, including claimants and employers. The organization values professionalism, accuracy, and customer service excellence, and it fosters an inclusive workplace where diversity and equal opportunity are priorities.
This position is full-time with ... Show More
This position is full-time with ... Show More
Job Requirements
- High school diploma or equivalent
- Knowledge of the appeals process
Job Qualifications
- Familiarity with appeals processes and procedures
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to handle a high volume of calls professionally and efficiently
- Prior experience in a call-center or similar environment is a plus
Job Duties
- Answer phone calls and inquiries regarding appeal hearings and registration processes
- Provide accurate and detailed information to external parties based on appeals procedures
- Maintain thorough and accurate daily call logs
- Submit completed logs at the end of each workday
- Manage a high volume of calls in a professional and efficient manner
- Communicate effectively with external stakeholders
- Document interactions and escalate complex issues when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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