Senior Account Manager - Commercial Lines
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Competitive salaries
bonus potential
company-paid health insurance
Paid holidays
Paid Vacations
Paid sick time
401k with employer match
Employee stock plan participation
Professional growth opportunities
respectful culture
Work/family life balance
Community service commitment
Supportive teammates
Job Description
Insurance Office of America (IOA) is a prominent insurance brokerage firm specializing in delivering tailored insurance solutions to a diverse clientele across the United States. With decades of industry expertise, IOA is known for its commitment to exceptional customer service, industry knowledge, and community involvement. Operating as a full-service brokerage, IOA supports clients ranging from individuals to large businesses, ensuring that insurance coverage aligns with each client’s unique needs. The firm values integrity, teamwork, and continuous improvement, fostering an inclusive and supportive work environment that balances professional growth with work-life harmony.
The Senior Account Manager - Commercial Lines role... Show More
The Senior Account Manager - Commercial Lines role... Show More
Job Requirements
- active insurance license
- 5+ years of relevant account management experience or 7+ years in insurance
- dedicated, distraction-free workspace for remote work
- strong communication and leadership skills
- ability to manage complex client accounts
- proficiency with agency management systems and MS Office
- commitment to company policies and continuous learning
Job Qualifications
- 5+ years of account management experience or 7+ years in the insurance industry
- thorough knowledge of insurance brokerage and client needs
- required active licensing
- professional designation (CIC or equivalent) preferred
- strong analytical, problem-solving, and decision-making skills
- exceptional customer service, communication, multitasking, and organizational skills
- proficiency in MS Office (Outlook, Word, Excel)
- high school diploma or equivalent
Job Duties
- Maintain technical competence and industry expertise
- direct daily activities of the account management team
- handle customer service requests, policy administration, billing, claims, and coverage analysis
- manage policy expirations and renewals
- conduct client research, prepare submissions, negotiate coverages, and present proposals
- monitor reports and take action on delinquent accounts, collecting outstanding balances
- maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
- monitor and maintain activity/suspense to ensure timely completion
- maintain frequent, transparent communication with the account team regarding workload status and any issues
- deliver excellent service, proactively anticipate needs, and respond quickly to service requests
- stay updated on company policies and procedures
- seek and adopt best practices to improve individual and team performance
- demonstrate integrity and leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter