Senior Account Manager - Commercial Lines
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Competitive salaries
bonus potential
company-paid health insurance
Paid holidays
vacations
Sick Time
401k with employer match
Employee stock plan participation
Professional growth opportunities
career progression opportunities
respectful culture
Work-family life balance
Community service commitment
Supportive teammates
rewarding work environment
Job Description
Insurance Office of America is a well-established insurance brokerage firm that specializes in providing tailored insurance solutions to commercial clients. With a strong reputation for delivering exceptional service and innovative insurance products, the company caters to a diverse clientele across various industries. As a leader in the insurance sector, Insurance Office of America is committed to fostering a culture of integrity, professionalism, and continuous improvement. The company offers a supportive work environment that values teamwork, community engagement, and a healthy work-life balance. With branch locations across multiple regions, the firm embraces a flexible work model that includes fully remote and... Show More
Job Requirements
- 5+ years of account management experience or 7+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Active insurance licensing
- Professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High school diploma or equivalent
Job Qualifications
- 5+ years of account management experience or 7+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High school diploma or equivalent
Job Duties
- Maintain technical competence and industry expertise
- Direct daily activities of the account management team
- Handle customer service requests, policy administration, billing, claims, and coverage analysis
- Manage policy expirations and renewals
- Conduct client research, prepare submissions, negotiate coverages, and present proposals
- Monitor reports and take action on delinquent accounts, collecting outstanding balances
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
- Monitor and maintain activity/suspense to ensure timely completion
- Maintain frequent, transparent communication with the account team regarding workload status and any issues
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
- Stay updated on company policies and procedures
- Seek and adopt best practices to improve individual and team performance
- Demonstrate integrity and leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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