Great Wolf Lodge

Security Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $24.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
annual bonuses
Employee Discounts
Retirement Plan
Career development opportunities

Job Description

Great Wolf Resort is a leading hospitality company renowned for its family-friendly indoor water parks and resort experiences. The company operates multiple locations across North America, creating memorable vacations that combine water fun, adventure, and relaxation. Known for its commitment to guest satisfaction and safety, Great Wolf Resort has established itself as a trusted name in the hospitality and tourism industry. With a focus on providing excellent service and maintaining secure environments, Great Wolf Resort continuously invests in its employees, ensuring they are well-equipped to deliver outstanding experiences.

The Security Supervisor role at Great Wolf Resort is a crucial po... Show More

Job Requirements

  • High school diploma
  • prior security, law enforcement, or military experience required
  • minimum 3 years security experience preferred
  • at least 1 year in a supervisory role
  • 1 year experience in hospitality or tourism
  • must be 18 years or older (21 to operate company vehicles)
  • available to work any shift
  • willing to work most weekends and some holidays
  • computer experience with Outlook, MS Office
  • ability to administer CPR and First Aid
  • physical ability to stand, walk, climb stairs, and perform tasks in various weather conditions
  • strong communication skills
  • ability to follow instructions

Job Qualifications

  • Prior security, law enforcement, or military experience preferred
  • at least 3 years of experience in security
  • minimum 1 year supervisory experience
  • 1 year experience in hospitality or tourism preferred
  • computer proficiency including Outlook, MS Office, and payroll or report programs
  • ability to administer CPR and First Aid
  • strong knowledge of building layout and local area
  • excellent communication and interpersonal skills
  • ability to stay calm under pressure and make sound decisions
  • high school diploma or equivalent

Job Duties

  • Assist Security Manager with daily paperwork review and follow up
  • complete inspections of security equipment for operational status
  • perform foot patrols of interior and perimeter to identify potential security and safety risks
  • maintain order in the lodge and respond to emergencies calmly and effectively
  • observe monitors for unusual activity and report alarms
  • complete daily and incident reports
  • administer CPR and First Aid as needed
  • supervise shift operations and investigations until completion
  • promote a positive guest experience
  • perform supportive functions of a Security Officer
  • make recommendations regarding staffing and disciplinary actions
  • maintain key issuance procedures using KeyWatcher and Salto systems
  • maintain RedBeam system for property issuance
  • operate the security department in Security Manager’s absence
  • perform other duties as assigned by the Security Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.