Great Wolf Resorts

Security Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $26.00
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Work Schedule

Rotating Shifts
Flexible
Weekend Shifts
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Benefits

Paid Time Off
annual bonuses
Health Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Retirement Plan

Job Description

Great Wolf Lodge is a premier chain of indoor water park resorts known for providing family-friendly vacation experiences and entertainment in a safe and welcoming environment. The company operates multiple resorts across North America offering guests a unique blend of water park fun, comfortable accommodations, dining options, and engaging activities for all ages. Great Wolf Lodge is committed to excellence in guest service, safety, and community involvement, making it a leading destination for families and groups seeking memorable leisure experiences. With a focus on a secure and enjoyable atmosphere, Great Wolf Lodge continuously invests in best practices and staff training... Show More

Job Requirements

  • High school diploma
  • Minimum age of 18 years, 21 years to operate company vehicles
  • Availability to work any shift including weekends and some holidays
  • Physical ability to stand, walk, climb stairs, and perform demanding tasks
  • Ability to follow detailed written and verbal instructions
  • Good hearing and vision to detect emergency situations
  • Ability to work under extreme temperature conditions

Job Qualifications

  • Prior security, law enforcement, or military experience
  • Minimum of 3 years security experience preferred
  • At least 1 year in a supervisory role
  • Experience in hospitality or tourism industry
  • Proficient with computer programs such as Outlook, Outlook 365, and MS Office
  • Ability to learn payroll and reporting systems
  • Strong communication and interpersonal skills
  • CPR and First Aid certification or willingness to obtain

Job Duties

  • Assist Security Manager with daily paperwork review and follow up
  • Complete inspections of security equipment for operational status and report or repair issues
  • Conduct foot patrols of the lodge interior and perimeter to identify potential risks
  • Maintain order and handle undesired conduct, violations, and emergencies calmly and effectively
  • Monitor security systems and report suspicious activity or alarms
  • Complete daily and incident reports accurately
  • Administer CPR and First Aid as needed
  • Supervise shift operations and investigations, ensuring thorough follow-up
  • Promote a positive lodge guest experience
  • Perform all duties of a Security Officer
  • Make staffing and disciplinary recommendations
  • Manage key issuance and property control systems
  • Operate the security department in the absence of the Security Manager
  • Perform other duties as assigned by the Security Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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