Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Training opportunities
travel allowance
Employee assistance program
Workplace safety initiatives
Job Description
The hiring establishment is a prominent healthcare facility specializing in blood donation and donor management services. This organization is committed to maintaining the highest standards of safety, security, and customer service for all donors, staff members, and visitors. As a key player in the healthcare sector, the company prioritizes regulatory compliance, including adherence to Food and Drug Administration (FDA) guidelines, state regulations, and strict Standard Operating Procedures (SOP) to ensure the safety and well-being of everyone on site. Operating with a strong focus on donor care and operational excellence, the company continually seeks dedicated professionals who embody its mission and... Show More
Job Requirements
- High school diploma or equivalent (must provide documentation)
- ability to read and write English
- proficiency in computer operations
- 2+ years of previous reception and security experience preferred
- de-escalation training a plus
- must be able to operate accurately the following equipment: computer (basic skills include typing, following prompts, using mouse, saving information)
- telephone (properly greet/transfer calls, take messages, place individuals on hold)
- personality and demeanor to deal with the public, including contentious donors
- basic office skills such as typing and filing
- good organizational skills
- read computer screens, procedure manuals and other documents
- must be proficient in English (read, write, speak) with legible handwriting
- hear doorbells, alarms, telephone, and other mechanical devices
- prolonged periods of sitting at a desk and working on a computer
- must be able to lift, pull tug up to 50+ pounds with or without assistance at times
- regularly required use hands and fingers, handle, or feel objects, tools or controls, and reach with the hands and arms
Job Qualifications
- High school diploma or equivalent
- ability to read and write English
- proficiency in computer operations
- 2+ years of previous reception and security experience preferred
- de-escalation training a plus
- good organizational skills
- personality and demeanor to deal with the public, including contentious donors
- basic office skills such as typing and filing
Job Duties
- Provide on-site support for security management initiatives that ensure the safety of on-site staff and donors
- monitor and authorize the entrance and departure of employees, donors, vendors, and other people to maintain security of the premises
- greet and register donors
- serve as the primary security access point
- handle emergencies according to protocols and standard operating procedures
- contact donors and re-schedule donor appointments as needed
- conduct follow-up calls on missed appointments
- ensure areas is clean and maintained according to regulations
- communicate delays and other issues to center management, nurse and/or other necessary parties
- document activities and issues, when necessary
- answer donor inquiries
- available to travel up to 25 miles to other facility(ies) for training or assisting other center's staffing needs
- other duties, as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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