Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio exceeding $15 billion in assets under management. Established over 30 years ago, Highgate boasts a global presence with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The company is recognized for its innovative approach in the hospitality industry, successfully navigating all stages of the property lifecycle from planning and development to recapitalization and disposition. Highgate specializes in managing a diverse range of hotel brands including bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all featuring modern programming... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hotel or related security field preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Physical capability to exert up to 100 pounds of force occasionally
- Ability to stand for entire shifts
- Ability to climb stairs and run
- Effective communication skills both verbal and written
- Ability to maintain confidentiality
- Ability to multitask and prioritize
- Willingness to attend required training and meetings
- Commitment to maintain high personal grooming standards
- Ability to handle emergency situations calmly and effectively
Job Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred
- Flexible and long hours sometimes required
- Heavy work involving exerting up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Ability to climb and descend stairways and run
- Ability to physically deter individuals who pose a threat to employees and/or guests
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
- Effective listening and clarification skills when addressing concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all hotel-required meetings and trainings
- Maintain regular attendance in compliance with Highgate Hotel Standards
- Maintain high standards of personal appearance and grooming including wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Demonstrate problem-solving skills including anticipating, preventing, identifying, and resolving problems
- Ability to understand and apply complex information from various sources to meet appropriate objectives
- Ability to cross-train in other hotel-related areas
- Ability to maintain confidentiality of information
- Show initiative including anticipating guest or operational needs
- Perform other duties as requested by management
Job Duties
- Use proper radio etiquette at all times
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks
- Maintain and review daily activity log
- Maintain confidentiality with respect to guest and employee incidents
- Hold briefings with Guest Services staff both at the beginning and end of shift
- Check ID of visitors/employees as necessary
- Access secured areas for authorized personnel
- Maintain an awareness of legal limitations of position (local, state and/or federal ordinances)
- Assist guests to their rooms or assist guests with entry into their rooms according to hotel standards
- Assist during medical emergencies
- Respond to emergency situations including medical, security, guest complaints, etc.
- Investigate assault complaints
- Assist outside agencies as necessary to maintain effective liaison
- Respond to altercations and investigate
- Have knowledge of hotel and guestroom locking systems
- Monitor TV cameras if applicable
- Administer First Aid/CPR as necessary
- Challenge suspicious persons
- Check safety hazards
- Administer Heimlich Maneuver and/or First Aid/CPR as necessary
- Complete Incident/Accident reports in a clear and concise manner
- Monitor employees as they enter and exit the building
- Conduct investigations relative to property losses, guest and employee accidents, illnesses, and crimes against the hotel
- Document all deliveries
- Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances
- Provide escorts to persons carrying money or other requests
- Issue and inventory pagers, radio equipment and keys on a daily basis if applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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