Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Comprehensive benefits package
on-demand pay program
Discounts directory
optional identity theft protection
Home and auto insurance
Pet insurance
retirement options with service contribution and match savings
Job Description
Corewell Health is a prominent health system dedicated to improving health, instilling humanity, and inspiring hope in the communities it serves. Known for its commitment to personalized health care, Corewell Health offers a collaborative and inclusive work environment where employees are valued as essential team members. The organization prioritizes the well-being of its staff through comprehensive benefits and ongoing professional development opportunities, fostering a culture of excellence and innovation. With a clear mission to advance health care quality and accessibility, Corewell Health is nationally recognized and continuously strives to enhance its services and community impact.
This role focuses on providin... Show More
This role focuses on providin... Show More
Job Requirements
- High school diploma or equivalent experience
- at least 21 years of age with valid Michigan driver license
- valid Michigan driver's license upon hire
- first aid certification through American Heart Association within 180 days
Job Qualifications
- High school diploma or equivalent experience
- at least 21 years of age with valid Michigan driver license
- valid Michigan driver's license upon hire
- first aid certification through American Heart Association within 180 days
- associate's degree or equivalent in Public Administration, Business, or Criminal Justice preferred
- vocational or technical one year certificate from college or technical school preferred
- two years of relevant experience in customer service, law enforcement, military, or related fields preferred
Job Duties
- Performs best in class customer service
- maintains highly visible waiting room coordination to deter violations of hospital policies and criminal acts
- acts as agent to support and encourage self-service model of patient registration
- documents information on incident reports and other required documents in a thorough, factual and timely manner
- assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
- provides access control for secured areas
- communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
- manages verbal and physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options
- engages in continuous study of the professional field including best practices to maintain competence
- completes required ongoing training and education including department specific requirements
- serves as a concierge by greeting and communicating with patients or visitors including hospitality assistance and collecting payments and co-payments
- performs patient registration and check-in, confirming patient demographic and insurance information and assisting patients with kiosk registration
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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