Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.36 - $23.80
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career advancement opportunities
employee recognition programs
differentials
Premiums and bonuses
Job Description
Mass General Brigham, a renowned not-for-profit healthcare system, includes Brigham and Women’s Hospital among its prestigious network of hospitals and research institutions. The organization is at the forefront of advancing medical care, research, teaching, and community service. Mass General Brigham is committed to fostering groundbreaking medical discoveries driven by collaborative and high-performing teams across a wide range of professional disciplines. These include doctors, nurses, business professionals, tech experts, researchers, and systems analysts who all work synergistically to realize this mission. The system is well-recognized for providing exceptional patient care rooted in a compassionate and patient-centered approach that emphasizes both the... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience preferred or 1-2 years of healthcare experience preferred
- Ability to work evening shifts
- Strong communication skills
- Knowledge of hospital services and procedures
- Proficiency with computer systems and software
- Ability to maintain confidentiality and handle sensitive information with discretion
Job Qualifications
- High school diploma or equivalent
- Customer service experience 1-2 years preferred or healthcare experience 1-2 years preferred
- Knowledge of hospital services, departments, and procedures
- Familiarity with appointment scheduling systems and hospital software
- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor
- Strong organizational abilities and attention to detail
- Proficiency in using computer systems, communication tools, and relevant software
- Ability to handle confidential and sensitive information with integrity
Job Duties
- Provide personalized assistance and support to patients, families, and visitors
- Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures
- Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas
- Serve as a liaison between patients, their families, and hospital staff
- Assist patients in navigating appointment scheduling, rescheduling, or cancellations
- Greet and assist visitors, providing information about visiting hours, policies, and amenities
- Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials
- Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink simplifies hospitality hiring.
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