Security Ambassador - Drop & Count Shift 1:30am-10:30am - Maryland
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Comprehensive health benefits
Free Basic Life Insurance
Free Short Term Disability
Free long term disability
retirement savings options
Paid Time Off
Tuition Reimbursement
on-site wellness center
Training and career growth
Rewards and recognition programs
Annual merit pay increases
performance bonuses
service bonuses
Free parking
free food and discounted meals
Hotel food and beverage discounts
entertainment discounts
Job Description
Live! Casino and Hotel is a premier entertainment and gaming destination known for its vibrant atmosphere, extensive gaming options, and top-notch hospitality services. Situated in Maryland, this 24/7 operation spans over 300,000 square feet of gaming and entertainment space, employing approximately 3,000 team members dedicated to delivering exceptional guest experiences. The casino prides itself on a culture that values fairness, teamwork, and fun, making it a sought-after workplace for individuals seeking career growth in the hospitality and gaming industry. Its commitment to community, diversity, and professional development ensures that employees have the resources and opportunities they need to thrive in... Show More
Job Requirements
- High school diploma or GED equivalent is preferred
- Zero to two years experience in security with a focus on guest service is preferred
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency
- Must initiate the Guard Card process within 60 days of employment
- Ability to stand and walk for extended periods
- Ability to ascend and descend stairs
- Ability to work in extreme temperatures
- Ability to lift up to 50 lbs
- Must have valid driver's license
Job Qualifications
- High school diploma or GED equivalent is preferred
- Zero to two years experience in security with a focus on guest service is preferred
- Must have valid driver's license
- Ability to read and write memos and reports
- Ability to answer telephones professionally
- Ability to multitask
- De-escalation skills
- Ability to demonstrate empathy to patrons
- Good customer service skills
- Ability to perform duties under frequent time pressure
- Ability to be alert at all times
- Dexterity required to perform day-to-day activities and emergencies
Job Duties
- Greet guests with a smile and a warm welcome
- Check ID cards of guests entering the casino and hotels
- Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
- Explain the rules, regulations, and code of conduct for the casino and hotels
- Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
- Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control
- Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
- Respond to medical or fire emergencies, such as sick or injured guests
- Staff the Employee/Visitor Entrance ensuring only authorized personnel enter
- Monitor guest and team member passage in and out of restaurants and gaming areas
- Control traffic congestion in the valet and parking areas
- Write and investigate first reports of injury when applicable
- Assist in transporting money, chips, tokens, and markers
- Check for and report safety hazards
- Ensure the safety and security of all guests and team members
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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