Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Work-life balance
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. Known for managing a diverse portfolio of distinct and vibrant hotels, Springboard is recognized for its innovative approach, blending technology with heartfelt hospitality to create memorable guest experiences. The company brings together a dynamic team of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders, all dedicated to pushing the boundaries of hospitality. The Springboard team is committed to going above and beyond in delivering hotels... Show More
Job Requirements
- high school diploma or equivalent
- prior security experience preferred
- knowledge of emergency procedures and safety protocols
- excellent verbal and written communication skills
- ability to work independently and as part of a team
- physical ability to walk, climb stairs, bend, stoop, and kneel
- proficiency with communication devices such as pagers and two-way radios
- willingness to work flexible shifts including nights and weekends
- strong attention to detail
Job Qualifications
- high school diploma or equivalent
- previous experience in security or related field preferred
- basic knowledge of emergency procedures and safety regulations
- strong communication and interpersonal skills
- ability to handle emergency situations calmly and effectively
- physical fitness to conduct foot patrols and perform required duties
- familiarity with hotel facilities and operations is an asset
- ability to prepare detailed incident reports
- teamwork and collaborative mindset
Job Duties
- know the complete hotel facilities and layout including emergency procedures
- spend majority of shift on foot patrol walking climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
- patrol parking lot ensuring safety of guests and property
- patrol interior hallways and public areas ensuring safety of guests and property
- prepare routine logs of status of patrolled areas
- prepare security incident report and notify appropriate managers when an incident occurs
- escort guests when asked to parking lot areas and assist with luggage if needed
- perform housekeeping duties during their absence overnight assist the night auditor with guest calls
- perform duties of engineer on duty and assist with maintenance calls overnight
- respond to guest questions regarding the hotel know the layout of the hotel including all suites meeting rooms and all outlets location and hours of operation
- report and or follow-up on any complaints problems a guest may experience in a timely and professional fashion to ensure a quality guest experience
- attend emergency training and procedures to ensure appropriate protection of the hotel s guests staff and company assets
- memorize and monitor life safety system installed at property including layout of entire building alarm pull stations location of fire extinguisher and sprinklers
- perform special projects and other responsibilities as assigned
- maintain good working relationships and open lines of communication with all other departments
- train cross-train and re-train when necessary in all departments
- assist night auditor mod and valet whenever necessary
- participate in hotel committees and task force assignments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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