Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $30.23
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible work schedule
hybrid work schedule
Tuition remission
Life insurance
short-term disability insurance
long-term disability insurance
retirement program
health savings accounts (HSA)
Flexible Spending Accounts (FSA)
Public Service Loan Forgiveness eligibility
Employee assistance program (EAP)
Job Description
Teachers College, Columbia University is a renowned institution dedicated to advancing education and psychological services. The Dean Hope Center for Educational and Psychological Services (DHCEPS) operates within this prestigious college, serving as a vital training and service hub for graduate students pursuing degrees in Clinical, Counseling, School Psychology, Reading Specialist, and Special Education programs. DHCEPS is committed to providing an in-house facility that supports the academic and clinical development of its students through comprehensive training and services.
The available position is for a full-time Secretary at DHCEPS, located in New York, offering a hybrid work model. The role is cla... Show More
The available position is for a full-time Secretary at DHCEPS, located in New York, offering a hybrid work model. The role is cla... Show More
Job Requirements
- High school diploma or equivalent
- two years of experience in a busy, high-traffic office environment with frequent in-person interactions and a high volume of phone and email communications
- knowledge of Microsoft Office or Google Suite
- excellent written, verbal, and interpersonal communication skills
- strong attention to detail and accuracy in data entry, recordkeeping, and correspondence
- must be able to work independently, show initiative, and be a team player
- ability to meet deadlines while remaining flexible to conflicting demands
- strong organizational and problem-solving skills
- ability to manage complex relationships across multiple platforms and with various vendors
- must be able to work in a highly visible area with frequent interruptions and a busy pace
- must be able to exercise sound judgment and maintain a calm, courteous demeanor when dealing with patients, staff, and visitors in stressful situations
- ability to follow established protocols and adapt to changing procedures or clinic needs
Job Qualifications
- High school diploma or equivalent
- two years of experience in a busy, high-traffic office environment with frequent in-person interactions and a high volume of phone and email communications
- knowledge of Microsoft Office or Google Suite, with the ability to learn and adapt to web-based technology
- excellent written, verbal, and interpersonal communication skills
- strong attention to detail and accuracy in data entry, recordkeeping, and correspondence
- ability to work independently, show initiative, and be a team player
- ability to meet deadlines while remaining flexible to conflicting demands
- strong organizational and problem-solving skills
- ability to manage complex relationships across multiple platforms and with various vendors
- ability to work in a highly visible area with frequent interruptions and a busy pace
- ability to exercise sound judgment and maintain a calm, courteous demeanor when dealing with patients, staff, and visitors in stressful situations
- ability to follow established protocols and adapt to changing procedures or clinic needs
- preferred associate’s degree or coursework in office administration, healthcare administration, or a related field
- preferred three years of experience in an office setting
- preferred office management experience in community mental health settings
- preferred knowledge of Electronic Health Records (EHR)
- preferred experience with community settings and Community-Based Organizations (CBO’s)
- preferred experience with website updates or web-based communication tools
- preferred bilingual or multilingual ability, particularly in languages commonly spoken by the clinic’s patient population
Job Duties
- Ensure the professional, orderly, and smooth functioning of a busy reception office
- perform administrative and receptionist duties from the Main Office and Testing Library
- maintain and update data and filing systems in collaboration with the Associate Director
- assist in scheduling appointments and managing room reservations as needed
- troubleshoot issues as they arise for students and supervisors, determining when to escalate matters to the Associate Director or Director
- manage office inventory, client records, correspondence, office keys, and equipment
- distribute major office announcements and maintain communication with the Center community
- collaborate with other administrative staff, offices, and faculty to support the Center’s mission
- assist the Director and the Associate Director as needed
- work collaboratively with on-campus departments such as TCIT, Purchasing, and Accounts Payable to support operational and administrative processes
- assist with expense tracking and reimbursement as needed
- assist in maintaining the Center’s website
- respond to a high volume of phone calls and emails
- manage mail distribution and office errands
- greet and assist clients, ensuring a welcoming and professional front-desk experience
- handle client payments and billing, collect fees, and make weekly account deposits
- send monthly letter to clients with outstanding balances
- send decision letters to new applicants as determined by Associate Director
- interact with clients, students, faculty, staff, outside agencies, and individuals with diverse needs
- keep track of data/filing databases system in collaboration with the Associate Director
- create student distribution lists, mailbox labels, and distribution of materials into students’ mailboxes
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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