Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
discounted hotel rooms
Discounted food and beverage rates
Learning programs
Career development opportunities
Corporate social responsibility activities
Hourly wage of $20.50
Flexible scheduling based on seniority and business needs
Job Description
Fairmont is a prestigious hotel brand known for connecting guests to the very best of iconic destinations worldwide. From the serene beaches of Hawaii and the sprawling deserts of the United Arab Emirates to the vibrant heart of London, each Fairmont hotel offers extraordinary experiences shaped by unique architecture, artistic decor, and magnificent features. Renowned for its engaging and exceptional service, Fairmont ensures that every guest encounter is unforgettable. The Fairmont Century Plaza stands as a symbol of this commitment to luxury and exemplary customer service, blending rich history with modern hospitality to create a renowned venue. Originally known as... Show More
Job Requirements
- Must provide proof of current eligibility to be employed in the United States of America
- previous customer service experience
- previous food and beverage and/or barista experience preferred
- previous point of sale system experience preferred
- excellent communication skills
- strong interpersonal abilities
- ability to work under pressure
- ability to work independently and in a team
- previous experience in luxury and high volume environments
Job Qualifications
- Previous customer service experience required
- previous food and beverage and/or barista experience preferred
- previous point of sale system experience preferred
- excellent communication and organizational skills
- strong interpersonal and problem solving abilities
- highly responsible and reliable
- ability to work with minimal supervision
- ability to work well under pressure in a fast-paced environment
- ability to work cohesively with fellow colleagues as part of a small team and independently
- ability to focus attention on guest needs while remaining calm and courteous at all times
- must have previous experience serving in a luxury environment
- must have previous experience serving in a high volume environment
Job Duties
- Uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities
- adhere to company policy and procedures as stated in the company handbook
- consistently offer professional, friendly, and engaging service
- exceed guest expectations
- demonstrate extensive food, liquor, beer, wine, and cocktail knowledge
- prepare basic beverages for guest service up to and including basic cocktails
- interact with guests in a way that makes them feel special
- provide proper and friendly service when in contact with all guests
- comply with liquor laws
- maintain accountability, both personal and financial
- control bar costs
- maintain cleanliness and organization of bar prep area and bar
- control cost and waste
- close out paperwork thoroughly
- maintain extensive knowledge of menu and food preparation techniques
- be proactive by assisting co-workers
- support and assist managers
- be proficient with all aspects and services of the property
- be familiar with all food outlets and amenities within the property
- be knowledgeable of general city information as well as hotel history
- act as an ambassador for the department, the property, and the brand
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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