Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Milestone gifts
Job Description
Cinepolis USA is a premier luxury cinema exhibitor known for delivering upscale movie-going experiences through its unique theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters across several states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. As part of the global Cinepolis International network, which is one of the most popular movie theater exhibitors worldwide, Cinepolis USA is dedicated to innovation, film, and hospitality excellence, creating memorable experiences for movie lovers and guests. The company prides itself... Show More
Job Requirements
- Must be 18 years or older
- 1+ years of full-service serving experience
- ServSafe, Food Handler, and Alcohol certifications required
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude
- Great communication skills with the ability to handle difficult and stressful situations and issues positively
- Have integrity and can be counted on to do the right thing
- Flexible working hours including holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of full-service serving experience
- ServSafe, Food Handler, and Alcohol certifications required
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude
- Great communication skills with the ability to handle difficult and stressful situations and issues positively
- Have integrity and can be counted on to do the right thing
- Flexible working hours including holidays and weekends
Job Duties
- Be proactive with greeting all guests in the theater before they request for service
- Answer Plex Call System on time to further assist guests
- Embody nice and amazing service by following all in seat dining procedures
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings
- Greet guests and say goodbye to guests whenever possible
- Demonstrate passion, commitment, and integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal
- Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film
- Process all payments correctly and responsibly and returning to guests at appropriate times to limit disruptions to the films
- Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary
- Process daily server paperwork accurately and timely
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Navigate guest complaints and assist with requests or direct them to proper res if unable to assist
- Assist with crowd control and seating of guests as needed
- Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise
- Inform management of guest complaints and or maintenance requests
- Complete all opening, mid, and closing procedures including but not limited to side work
- Attend and participate in trainings and meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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