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Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $16.30
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Financial flexibility
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
flexible scheduling
Paid parental leave
Job Description
Salt & Straw is a renowned ice cream company celebrated for its innovative and community-oriented approach to crafting unique and memorable ice cream experiences. From its humble beginnings to becoming a beloved local destination, Salt & Straw has built its reputation on exceptional hospitality, quality ingredients, and an ever-evolving menu that blends classic flavors with exciting new offerings. At its core, the company is dedicated to creating not just ice cream but moments of joy and connection through its products. Using ice cream as a platform, Salt & Straw pioneers experiences that inspire and unite its diverse community of guests... Show More
Job Requirements
- Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement)
- Experience in food service, fast-casual dining, or hospitality-focused industry preferred
- Ability to work evenings and late nights, weekends, and holidays
- Ability to work at least 3 shifts per week, including 2 closing shifts
- Fluency in English
Job Qualifications
- Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement)
- Experience in food service, fast-casual dining, or hospitality-focused industry preferred
- Ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably
- Excellent communication skills and the ability to bring legendary hospitality into all interactions with team, guest, and vendor relationships
- Passionate about delivering outstanding guest experiences
- Ability to work with people of all backgrounds and identities
- Ability to cooperate well and work as part of a team
- Ability to work effectively and positively under pressure and amidst changing priorities
- Ability to thrive in a fast-paced, dynamic environment with a hands-on approach
- Fluency in English
- Ability to work evenings and late nights, weekends, and holidays
- Ability to work at least 3 shifts per week, including 2 closing shifts
Job Duties
- Attentively interact with guests throughout their visit with patience, positivity, and effervescence including upon arrival to the shop, while they wait in line, receive their ice cream, and as they check out, ensuring a wholly engaging and memorable experience
- Maintain a strong understanding of Salt & Straw's brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles enabling scoopers to educate guests on what makes each flavor distinctive, share stories behind the ingredients, and provide recommendations that enhance the guest experience
- Scoop the perfect portion for guests in line with shop standards, often working in intervals of 1-2 hours throughout the shift
- Accurately process transactions using the POS system, handle cash, and ensure correct change is provided
- Prepare, label, and store waffle batter
- operate the waffle iron to make cones
- label and store cones, maintaining a clean, front-of-house waffle station
- Adhere to Salt & Straw's shop, food quality, and safety standards including dishwashing, preparing products according to recipes, cleaning floors and sidewalks, walls, bathrooms, and freezers, maintaining organization, and putting away delivered orders
- Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies
- Consolidate ice cream tubs and replenish stock from the walk-in freezer
- temper tubs correctly
- Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction
- Promptly answer phones, providing excellent service and responding to inquiries about products and services
- Greet guests, facilitate the flow of the line, answer questions, explain the shop experience options, and promote online ordering and pint purchases
- Taste/sample a scoop of ice cream daily including, when possible, different flavors of ice cream, including flavors that might not be the team member's personal preference, to be able to better communicate to customers why they might enjoy each flavor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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