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Job Overview
Employment Type
Temporary
Full-time
Hourly
Compensation
Hourly
Exact $21.80
Work Schedule
Flexible
Weekend Shifts
Benefits
Hourly rate
Complimentary employee meals
401k retirement plans
Job Description
Four Seasons Hotels and Resorts is a premier luxury hospitality company renowned worldwide for its exceptional service and refined guest experiences. Established as a leader in the luxury hotel and resort industry, Four Seasons is driven by its commitment to quality, innovation, and genuine care for both guests and team members. With properties located in highly sought-after destinations around the globe, Four Seasons offers an environment where passion meets professionalism, and individuals have the opportunity to grow and excel within a supportive culture. The company prides itself on fostering a workplace where every employee feels valued and empowered to contribute... Show More
Job Requirements
- Valid US work authorization
- Six months to one year of experience in food and beverage service or equivalent
- Strong written and oral presentation skills in English
- Ability to multi-task in a high volume and demanding environment
- Basic food and beverage service knowledge and skills
- Strong problem solving skills, ability to handle difficult situations and guests
- Valid driver’s license and clean driving record
- Must be available full-time from April through October
- Must be flexible for early morning, mid-day, and evening shifts
- Must be available to work weekends and holidays
- Knowledge of Napa Valley and surrounding areas highly desirable, however not required
Job Qualifications
- Six months to one year of experience in food and beverage service or equivalent
- Preferred experience in a luxury hotel or resort
- Strong written and oral presentation skills in English
- Ability to multi-task in a high volume and demanding environment
- Basic food and beverage service knowledge and skills
- Strong problem-solving skills with ability to handle difficult situations and guests
- Valid driver’s license and clean driving record
- Knowledge of Napa Valley and surrounding areas highly desirable
Job Duties
- Welcome and provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at different pools and Campo restaurant
- Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas
- Check completed kitchen orders with guests' original orders and transport items to guest tables or lounge chairs timely to ensure proper food quality
- Deliver food to correct tables and seat numbers while giving accurate and appealing food descriptions
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to concerns and requests
- Assist in clearing, cleaning, and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner
- Manage the host stand, review reservation book, make recommendations for table and chair setup sections
- Greet guests according to Four Seasons standards to ensure superior service
- Answer telephones following Four Seasons' standards, take reservations, provide information about the restaurant or hotel services
- Inspect and maintain daily menus to ensure quality, condition and appearance
- Ensure safety and security compliance by guests and employees
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
- Work harmoniously with co-workers, supervisors, and outside contacts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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