Seasonal Pool Assistant Manager (April- September)

Napa, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Compensation

Salary

Range $77,000.00 - $83,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Complimentary employee meals

401k retirement plans

Competitive seasonal salary

Opportunity to work in a luxury resort

Career development opportunities

Job Description

Four Seasons is a global luxury hospitality company known for its exceptional service, elegant properties, and unique guest experiences. Powered by the dedication and passion of its employees, Four Seasons fosters a culture of continuous improvement, mutual respect, and a genuine heart for hospitality. The company operates a diverse portfolio of hotels, resorts, and residences around the world, each distinguished by personalized service, sophisticated design, and immersive local experiences. With a commitment to world-class employee experiences, Four Seasons ensures that its team members are not only supported but inspired to deliver outstanding service that creates lasting memories for guests, residents,... Show More

Job Requirements

Valid US work authorization
Minimum one year experience as an assistant manager or higher in food and beverage
Availability to work full time from April through September
Flexibility to work early morning, mid-day, evening shifts as well as weekends and holidays
Strong knowledge of food and beverage operations
Effective leadership and communication skills
Ability to manage budgets and control expenses
Comfortable working in a luxury hospitality environment

Job Qualifications

One or more years' previous experience as an Assistant Manager or above in Food and Beverage
Knowledge of Napa Valley and surrounding areas highly desirable but not required
Preferred experience in a luxury hotel operation overseeing restaurant and/or pool
Strong leadership and organizational skills
Excellent communication and interpersonal skills
Proficient in managing budgets and financial controls
Experience with relevant technology systems such as Opera, Simphony, Open Table, iRis, Medallia, and Avero
Ability to train and motivate staff
Commitment to exceptional guest service and quality standards

Job Duties

Select, train, evaluate, lead, motivate, coach, and discipline all employees at the Pool
Assist with establishing the long-term strategic planning for the Pool operations
Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system
Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily
Provide feedback and appraisals as necessary
Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated
Attend interdepartmental meetings to ensure good cross communication between departments
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Set up and manage all information technology systems required for the operations: Opera, Simphony, Open Table, iRis, Medallia, Avero and other
Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments
Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Market ideas to promote the business, reduce employee turnover
maintain revenue and payroll budgets
and meet budgeted productivity while keeping quality consistently high
Manage two pools, service from CAMPO Restaurant to guests, all pool activities and programs, and cabana rental program
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for Pool services
The ability to work closely with the Director of Food & Beverage and Chefs to design effective menus and amenity options while ensuring excellent product quality at a fair price
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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