Job Overview
Benefits
Equal opportunity employer
Job Description
The Oklahoma City Comets are a vibrant and dedicated sports organization committed to delivering an exceptional and memorable experience to their fans, particularly season ticket members. As a professional sports team, they not only focus on competitive excellence but also prioritize building strong relationships with their community and supporters. The Comets thrive on creating a welcoming atmosphere within the stadium and through various interactive events, ensuring fans remain passionate and loyal to the team year after year. With a focus on customer engagement and growth, the organization values roles that enhance the overall fan experience through dedicated service, thoughtful communication,... Show More
Job Requirements
- Customer service experience required
- excellent interpersonal, communication, and customer service skills
- excellent organizational skills and attention to detail
- strong analytical and problem-solving skills
- ability to function well in a high-paced and at times stressful environment
- proficient with Microsoft Office Suite or related software
Job Qualifications
- Customer service experience
- excellent interpersonal, communication, and customer service skills
- excellent organizational skills and attention to detail
- strong analytical and problem-solving skills
- ability to function well in a high-paced and at times stressful environment
- proficiency with Microsoft Office Suite or related software
Job Duties
- Develop relationships with season ticket members and be their main point of contact
- interacts with customers via telephone, email, or in-person to provide support and information on an assigned product or service
- implementing and executing a touch point plan designed for the membership experience team
- assist with renewal process for members and aid in upsell opportunities by sharing new offerings and exclusive areas they will want to be a part of
- achieve a personal sales goal through relationship building, upselling, cross-selling, and referrals
- assist members with any service-related needs, ticket exchanges, additional tickets, etc
- assist with planning and coordinating membership events such as pre-season parties, batting practices, holiday events, movie nights, networking events, watch parties, trips, etc
- communicate membership information, updates and reminders to all members
- reach out to accounts that rent suites to handle their catering needs for Comets games
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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