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Job Overview
Employment Type
Temporary
Compensation
Hourly
Exact $15.50
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Training and Development
community engagement
Job Description
John Ball Zoo, located in Grand Rapids, Michigan, is a leading non-profit organization dedicated to the care and conservation of wildlife and wild places. Established as a beloved community institution, the zoo offers an array of engaging and educational events throughout the year to enhance visitor experiences and promote wildlife awareness. John Ball Zoo hosts numerous seasonal events such as the Grand Rapids Lantern Festival, Wildlife Exploration Days, Member Nights, and Zoo Goes Boo, each designed to attract diverse audiences, entertain visitors, and support the zoo's mission to foster a connection between people and nature. Known for its vibrant community... Show More
Job Requirements
- Must be available to work weekends, holidays, evenings, and assigned shifts
- ability to tolerate exposure to inclement weather, high humidity, extreme temperatures
- able to work both inside and outside, occasionally exposed to pollen, mold, dust, dirt, and temperature variations
- able to occasionally lift and/or move up to 50 pounds
- able to work near exotic and domestic animals
- must wear required protective clothing and equipment
Job Qualifications
- Ability to multi-task in a fast-paced environment
- excellent customer service skills with ability to create positive face-to-face interactions
- problem-solving and conflict resolution skills
- customer service or special events experience preferred
- ability to work independently and collaboratively
Job Duties
- Assist the Marketing team with event implementation
- use annual event plan to execute and finalize upcoming events
- communicate with Events Coordinator for clarification or resolution
- follow event forms and itineraries to lead an event from open to close
- coordinate admission, experiences, community partners, vendors, volunteers, and entertainment during events
- confirm entertainment/vendors and manage communication, invoices, and payments
- maintain communication with all zoo departments to provide the best visitor experience
- complete administrative tasks for events
- act as point person confirming week of event readiness
- attend event days and manage facilitation of all activities
- assist in sourcing, managing, and organizing event supplies and decorations
- maintain outstanding customer service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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