Job Overview
Employment Type
Seasonal
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Ability to cross-train
Free admission to Lake Compounce and all Palace Entertainment parks on days off
Invitations to exclusive company-sponsored employee events
Job Description
Herschend Family Entertainment is a distinguished leader in the themed attractions industry, encompassed by a rich heritage spanning over 75 years. Founded when the Herschend family uncovered wonder deep within an Ozark Mountain cave, the company has blossomed into the largest family-held themed attractions enterprise in the world. Operating 49 premier attractions and immersive experiences, Herschend reaches a global audience, providing unforgettable memories and moments of joy for families everywhere. As part of its core mission, Herschend Family Entertainment is committed to Bringing Families Closer Together by Creating Memories Worth Repeating®. This mission resonates throughout the company’s culture, reflected in... Show More
Job Requirements
- Must be at least 18 years of age to comply with Connecticut Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must be able to speak with guests directly when other F&B leadership is not present
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Job Qualifications
- High school diploma or equivalent preferred
- Equivalent work experience will also be considered
- 2-3 years of previous work experience in food service, quick service, or restaurant setting
- 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
- Previous amusement park, theme park, or waterpark experience a plus
- Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Supervise the daily operations of the F&B team and any other assigned departments
- Lead by example, attitude, and as a representation of Lake Compounce’s core values
- Act as an approachable mentor and coach to all assigned hosts
- Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Connecticut law
- Assist with team scheduling and timekeeping activities
- Welcome all guests with a smile and positive attitude
- Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup
- Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements
- Maintain all alcohol safety practices when applicable
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
- Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate
- Oversee quality controls and production of food items
- Manage inventory, focusing on portion and waste controls
- Interface with warehouse on product and supply needs
- Interface with maintenance on all equipment or physical plant needs
- Perform all other duties assigned by leadership
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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