Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
overtime pay
Training and Development
Job Description
Herff Jones, headquartered in Indianapolis, Indiana, is a distinguished leader in the provision of graduation and educational products and services with a history spanning over 100 years. Established in 1920, Herff Jones has consistently focused on inspiring achievement and creating memorable experiences for students across the nation. Their extensive product range includes class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, Greek accessories, and motivation and recognition programs. The company prides itself on building lasting relationships with students, faculty, and staff through a nationwide network of more than 1,400 employees and sales partners. This network collaborates closely with... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- proficiency in multi-channel communication including phone, email, and chat
- ability to work Monday through Friday 8 am to 5 pm, with some overtime during peak season including Saturdays
- ability to sit for extended periods
- ability to use a step ladder
- physical capability to perform reading, lifting, carrying, keyboarding, grasping, and reaching
- willingness to work outside digital toolsets
- availability to participate in comprehensive training programs
- willingness to work in a fast-paced, detail-oriented environment
Job Qualifications
- Bachelor's or associates degree preferred
- previous success in a customer service environment
- ability to communicate effectively listening, writing, and verbally
- moderate to advanced skills with Microsoft Office (Outlook, Excel)
- ability to learn new systems and technology
- ability to manage multiple tickets and tasks at a time while paying close attention to detail
- conversational and intermediate Spanish preferred
- experience working in a team environment with a positive attitude
Job Duties
- Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated service levels
- support the company's commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
- build relationships within the broader customer service team to support customer needs
- maintain positive and professional communications and working relationships with customers, ISPs, and all personnel
- assist entering orders and other customer needs during peak times
- actively participate in training and job shadowing programs
- manage multiple tickets and tasks effectively while ensuring attention to detail
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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