Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
overtime pay
Training and Development
Job Description
Herff Jones is a reputable and well-established company headquartered in Indianapolis, Indiana, recognized as the leading provider of graduation and educational products and services. With over 100 years of experience, Herff Jones specializes in creating memorable experiences for students by offering a variety of products such as class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories. These products are complemented with motivation and recognition programs that help celebrate and inspire student achievement throughout their lifelong educational journey. Employing a network of over 1,400 professionals and sales partners across the nation, Herff Jones is committed to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Ability to work Monday through Friday, 8 am to 5 pm
- Willingness to work overtime and/or weekends during peak seasons
- Ability to use ERP systems such as Oracle
- Strong communication skills
- Ability to multitask and manage high volume of customer interactions
- Positive attitude and willingness to work collaboratively
- Ability to sit for extended periods
- Capability to use a step ladder to retrieve files as needed
- Willingness to work both digitally and manually
- Ability to work independently in a quiet environment
Job Qualifications
- Bachelor’s or associates degree preferred
- Previous success in a customer service environment
- Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
- Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
- Demonstrated success managing multiple tickets and tasks at a time while paying close attention to detail
- Demonstrated success effectively handling a large combined multi-channel ticket volume
- Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team’s overall delivery goal
- Conversational and intermediate Spanish to communicate effectively with Spanish-speaking clients and provide excellent customer service preferred
Job Duties
- Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated service levels
- Support the company’s commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
- Build relationship within the broader Customer Service team to support the needs of our customers
- Maintain positive and professional communications and working relationships with customers, ISPs and all personnel
- this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel
- Assist with order entry and other operational tasks during peak seasons
- Participate in training programs and job-shadow experienced team members to gain operational proficiency
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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