Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
flexible scheduling
Professional development opportunities
inclusive work environment
Employee Discounts
Paid holidays
uniform provided
Job Description
The Grove, a premier retail and entertainment destination developed by Caruso, is renowned for its commitment to exceptional guest experiences and an unparalleled level of service. Caruso properties are internationally recognized for their unique blend of luxury shopping, dining, and entertainment environments that emphasize both style and comfort, creating memorable moments for every visitor. This vibrant location attracts a diverse range of guests and residents, offering them a refined and welcoming atmosphere that sets new standards in the hospitality industry. As an establishment, The Grove is dedicated to a workplace culture that values professionalism, inclusivity, and the highest standards of... Show More
Job Requirements
- ability to understand and communicate effectively in English
- able to push a bell cart or flat bed up to 30 pounds
- standing sitting and/or walking for up to 8 hours a day
- use of phone system computer iPad radio bell cart or flat bed cart
- compliance with Caruso grooming standards
- uniform provided must be worn properly in accordance to uniform standards within policies and procedures of this role
Job Qualifications
- must be flexible to work weekends early morning late nights and holidays to support the operation and entire team needs
- ability to provide superb customer service skills while maintaining a professional and friendly demeanor at all times
- minimum of one year experience in a hospitality setting
- proficiency in Microsoft Office including Word and Excel
- excellent written and verbal communication skills with a professional and pleasant tone of service
- must be organized detail oriented self-starter able to work independently and as part of a group
- comfortable welcoming guests using a variety of seasonal greetings including happy holidays merry christmas happy new year
- self-starter who takes initiative and anticipates needs of others
- tenacious with excellent follow up
- thrives in a fast paced work environment
- ability to multi task problem solve and prioritize workload
- extremely strong organizational project and time management skills
- ability to quickly analyze situations come up with solutions and implement them
- possesses an unflappable confident demeanor
- demonstrates solid judgment
- exhibits a strong work ethic
Job Duties
- utilize all resources available to ensure full knowledge and understanding of Caruso property in order to provide an exceptional 5-star service experience for our guests and/or residents
- fulfill guest/resident services requests including but not limited to in home dining orders restaurant reservations travel arrangements maintenance requests dry cleaning services package delivery bell cart runs as well as any additional legal requests to accomplish the full service commitment
- coordinate guest and/or resident’s needs with other departments as required through lateral service in order to ensure a seamless guest experience outcome
- communicate and document any guest compliment complaints or additional feedback and provide follow up to resolve outstanding issues
- ensure all requests from residents are recorded in the designated data entry systems
- properly use and follow the radio etiquette guidelines and correct radio call codes to perform assigned tasks and communicate efficiently to appropriate departments
- greet all guest and/or residents with the Caruso hospitality standards and proper phone greeting including awareness of daily discussion opening and closing on call concierge notes adherence to company mandated hospitality steps of service and other applicable guidelines
- properly resolve resident or guest complaints through exercising leap from the Caruso hospitality standards
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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