Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Discount
401(k) Plan
Wellness Program
Paid vacation
Paid holidays
health benefits
Dental Insurance
Vision Insurance
Job Description
Williams-Sonoma, Inc. is a leading specialty retailer known for its high-quality kitchenware, home furnishings, and gourmet cookware. The company is committed to enriching the lives of its customers by providing premium products and exceptional service. With a strong focus on innovation, customer satisfaction, and corporate responsibility, Williams-Sonoma has established itself as a trusted brand in the home goods sector. The company's corporate values emphasize a People First culture, integrity, quality, and dedication to shareholders, all of which drive its daily operations.
Williams-Sonoma is currently seeking enthusiastic and customer-focused individuals to join their retail team. This role involves creating an... Show More
Williams-Sonoma is currently seeking enthusiastic and customer-focused individuals to join their retail team. This role involves creating an... Show More
Job Requirements
- Love to close a sale and can articulate a proven ability to exceed goals
- Thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box
- Passionate about creating lasting relationships with customers by capturing contacts, re-connecting and promoting all of the inspiration, events and services Williams-Sonoma has to offer including the Williams-Sonoma Credit Card and product launches
- Know what questions to ask your customers in order to understand their personal style and needs
- Succeed in a team environment while able to work independently and manage your own
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 lbs, while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday)
- Associates must be available for annual inventory and entire holiday season (November and December)
- Weekend availability cannot fall on the same day
- an associate must be available on two separate days (Saturday and Sunday)
Job Qualifications
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to operate POS system
- Passionate about creating lasting relationships with customers
- Succeed in a team environment while able to work independently
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift and mobilize medium to large items up to 75 pounds while utilizing appropriate equipment and safety techniques
Job Duties
- Consistently keep the store energy lively and upbeat for customers and your teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- Affirm the client’s purchase and offer additional merchandise suggestions to complement and complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management – comply with all Company policies and procedures
- Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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