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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $17.30
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement plan
Employee assistance program
education support programs
Business Travel Accident insurance
maternity and parental leave
Adoption assistance
employee discount
Job Description
Lowe's is one of the largest home improvement retail companies in North America, offering a comprehensive selection of products ranging from building materials to appliances and tools for home renovation and repair. With a numerous network of physical stores and an ever-growing online presence, Lowe's serves millions of customers annually by providing quality merchandise, expert advice, and exceptional customer service. The company is committed to creating a supportive work environment that values diversity, inclusiveness, and growth opportunities for associates at all levels.
The Customer Service role at Lowe's is essential in delivering a superior shopping experience to every custo... Show More
The Customer Service role at Lowe's is essential in delivering a superior shopping experience to every custo... Show More
Job Requirements
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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