Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
Lowe's is a leading home improvement retailer dedicated to providing customers with the products, services, and expert advice they need to improve, maintain, and create the homes of their dreams. With a vast network of stores across the United States, Lowe's serves both DIY homeowners and professional contractors by offering a wide selection of building materials, tools, appliances, and home decor products. Focused on innovation, customer service, and community involvement, Lowe's combines a robust online presence with its brick-and-mortar locations to deliver a seamless shopping experience. The company prides itself on its commitment to diversity, inclusion, and equal opportunity employment,... Show More
Job Requirements
- High school diploma or equivalent
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs, explaining warranties, product features, and benefits, assisting customers in locating products, building customer relationships, identifying and resolving customer issues, zone recovery, and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seek out customers to understand his/her needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen to and respond knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrate sincere appreciation to customers
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Write customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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