Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career Development
Job Description
Lowe's is a leading home improvement retailer that provides a broad range of products and services to help customers improve and maintain their homes and businesses. As a well-established company, Lowe's operates numerous stores across various regions, offering a professional and customer-focused environment where associates work to deliver excellent service to every visitor. The company is committed to maintaining a safe, welcoming, and organized atmosphere, ensuring that customers’ needs are met effectively through knowledgeable associates trained to assist with a wide array of products and projects.
This job position focuses on delivering exceptional customer service and support, ensuring that ... Show More
This job position focuses on delivering exceptional customer service and support, ensuring that ... Show More
Job Requirements
- High school diploma or equivalent
- Ability to obtain sales related licensure or registration if required by law
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smartphones and tablets
- Less than 1 year retail experience performing tasks including identifying and selling products based on customer needs, explaining warranties and product features, assisting customers in locating products, building customer relationships, resolving customer issues, zone recovery and housekeeping
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smartphones and tablets
- Less than 1 year retail experience performing tasks including identifying and selling products based on customer needs, explaining warranties and product features, assisting customers in locating products, building customer relationships, resolving customer issues, zone recovery and housekeeping
- Ability to obtain sales related licensure or registration if required by law
Job Duties
- Provide SMART customer service through daily execution of Lowe's customer service policies, procedures and programs
- Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen to and respond promptly and knowledgeably to customer and associate questions by guiding them and walking through projects
- Demonstrate sincere appreciation to customers
- Communicate information regarding stock, special order merchandise, feature benefits, application and warranty
- Write customer contracts and invoices for equipment rental and tool repairs
- Cross-functionally train in other store areas to help deliver best customer service
- Detect signs of shoplifting, theft, and other security risks and promptly communicate to management or Asset Protection
- Ensure compliance with housekeeping standards to maintain cleanliness and organization of store and working areas
- Maintain a safe and secure work environment including conducting daily safety reviews and noting hazards
- Adhere to all safety requirements relevant to job duties such as top stock safety and use of safety devices
- Operate store equipment such as phones, paging systems, computers, surveillance and other department-specific tools
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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