Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development programs
safe work environment
Job Description
Lowe's is a leading home improvement retailer known for providing customers with a wide range of products and services to help them improve, repair, and maintain their homes. With a strong commitment to customer satisfaction and a friendly shopping environment, Lowe's has built a reputation as a reliable place for homeowners and professionals alike to find everything from tools, appliances, and building materials to décor and garden supplies. The company operates numerous stores across the United States and Canada, employing a diverse workforce dedicated to serving the needs of its customers. Lowe's emphasizes employee development, customer service excellence, and maintaining... Show More
Job Requirements
- high school diploma or equivalent
- ability to provide excellent customer service
- willingness to learn and adapt to store technologies
- reliable and punctual
- ability to work in a fast-paced retail environment
- ability to stand for extended periods and perform physical tasks
- excellent communication and interpersonal skills
- legal authorization to work in the country
Job Qualifications
- less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smartphones and tablets
- less than 1 year retail experience performing tasks like identifying and selling products, explaining warranties and product features, assisting customers in locating products, building relationships, resolving customer issues, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as required by law
Job Duties
- provides SMART customer service at all times through daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by guiding them through projects
- demonstrates sincere appreciation to customers
- communicates information regarding stock, special orders, benefits, application, and warranty relevant to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs in the Tool Rental Department
- cross-functionally trains in other store areas to enhance customer service delivery
- detects signs of shoplifting, theft, and other security risks and reports them to management
- ensures compliance with housekeeping standards and maintains cleanliness and organization of store and work areas
- maintains a safe and secure work environment including conducting safety reviews and securing premises
- adheres to safety requirements such as top stock safety, use of aisle blockers, and safety devices
- operates store equipment including phones, paging systems, copiers, CCTV, and specialized tools depending on department
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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